Resident Services Coordinator

Resident Services CoordinatorWinnCompanies is looking for a Resident Services Coordinator to join our team at Pasatiempo Apartments, a 94-unit senior apartment located in Fremont, CA.Community Coordinators are a core part of our property management team that supports and enhances the quality of life within one or more properties across Winn's six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement, and Economic Mobility.You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities. You will also provide concierge and administrative support to the community.The pay range for this role is $20.00-25.50 per hour. The selected candidate will also adhere to the following schedule: Monday-Friday 8:00 AM to 5:00 PM.Responsibilities:Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.Manage property Connected Communities budget.Review and track goals with Property Managers and Regional Managers.Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed needs.Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn's 6 key outcome areas.Create and manage Memorandums of Understanding (MOUs) with third parties providing services and programs on and off-site for residents.Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.Actively participate in professional development opportunities provided by the region, department, and Winn.Focus on case management, specific grant requirements, population, partnersRequirements:High School diploma or GED equivalent.1-3 years of relevant experience.Experience with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.Produce complex documents, perform analysis and maintain databases.Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.Preferred Qualifications:Bachelor's degree in Social Work, Business, Public Policy or related field.Our Benefits:Regular full-time US employees are eligible to participate in the following benefits:Generous time off policies (including 11 paid holidays, 12 for MA employees; Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)401(k) plan options with a company matchVarious Comprehensive Medical, Dental, & Vision plan optionsFlexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contributionLong Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D optional supplemental life insuranceHealth Expense Reimbursement program (including gym memberships, equipment, and subscriptions)Tuition Reimbursement program and continuous training and development opportunitiesWellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement optionsEmployee Corporate Discount ProgramsFlexible and/or Hybrid schedules are available for certain rolesEmployee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their familiesTo learn more, visit winnbenefits.comWhy WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.About Us:WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.