Credit Support Representative

Credit Support Representative

The credit support representative is responsible for processing credit applications, creating customer accounts, and providing support to the credit and accounts receivable departments.

Responsibilities

• Contact customers to obtain account information and create new customer profiles.
• Initiate and expedite credit references.
• Review credit application packages for completeness.
• Post and balance payments to customer accounts, including lockbox, paper checks, credit cards, ACH, and wire transfers.
• Process credit card transactions.
• Reconcile and resolve account discrepancies and assist customers with inquiries.
• Prepare deposit slips for bank deposits.
• Assist with audit preparation.
• Print, match, and file paperwork.
• Perform additional tasks and responsibilities as directed by the supervisor.

Essential Skills

• Customer service
• Data entry
• Cash applications
• Ability to handle varying amounts of volume
• Credit
• Accounts Receivable
• Phone communication with customers

Additional Skills & Qualifications

• High school graduate or equivalent; certification in a related field and/or college degree preferred but not required.
• 2 years of experience directly related to the duties of the position.
• Organized, with a high level of attention to detail and accurate data entry skills.
• Excellent communication and customer service skills.
• Capable of following established work instructions and procedures.
• Experience working with ERPs, Outlook, Word, and Excel.

Work Environment

This position is onsite, with working hours from Monday through Friday, 8 AM to 5 PM. The role offers competitive wages and bonuses, two profit-sharing bonus potentials, and comprehensive medical insurance coverage with low co-pays, deductibles, and weekly contributions. Additional benefits include dental and vision insurance, paid time off, paid holidays, employer-paid life insurance and disability insurances, flexible spending and health saving accounts, and a 401(k) plan with a 100% employer matching contribution. There is also a job posting program for career growth opportunities within the company.

Pay and Benefits

The pay range for this position is $22.96 - $27.11/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Southington,CT.

Application Deadline

This position is anticipated to close on Jun 22, 2026.