Genesys Cloud Architect

Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

The Engineer is responsible for implementing, configuring, testing, and deploying Genesys Cloud solutions in support of the organization's customer experience and AI initiatives. Working under the guidance of senior engineering leadership, this role executes platform enhancements, integrations, automation initiatives, and operational improvements while ensuring adherence to established architecture, quality, and deployment standards.

Key Responsibilities:

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• Configure, deploy, and support Genesys Cloud CX platform components, including flows, integrations, routing, policies, and AI-enabled capabilities.
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• Build and maintain integrations between Genesys Cloud and enterprise applications using APIs and approved integration patterns.
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• Implement automation, configuration-as-code, and deployment processes established by senior engineering leadership.
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• Support development and deployment of virtual agents, Copilot capabilities, MCP integrations, and other AI-driven solutions.
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• Execute testing, validation, and deployment activities across development, test, and production environments.
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• Troubleshoot platform issues and collaborate with quality, operations, and senior engineering teams to resolve defects and improve reliability.
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• Document configurations, deployment procedures, and technical solutions.
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• Participate in ongoing platform optimization, monitoring, and support activities.
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Required Skills:

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• Experience with Genesys Cloud CX administration, configuration, and implementation.
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• Knowledge of APIs, integrations, and cloud-based platforms.
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• Experience supporting CI/CD pipelines and automated deployment processes.
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• Familiarity with AI-enabled contact center technologies, virtual agents, or conversational AI.
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• Understanding of software development lifecycle and testing practices.
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• Strong troubleshooting and problem-solving skills.
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Ideal Background: A mid-level Genesys Cloud Engineer with hands-on implementation experience who enjoys building, configuring, integrating, and deploying solutions. This individual excels at turning architectural designs and requirements into working solutions while supporting platform stability and continuous improvement.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.