Guest Ambassador - Morning Shift or Graveyard Shift

Position Summary The Guest Ambassador serves as the first point of contact for guests entering the Courtyard Homeless Resource Center. This role is responsible for greeting guests, assessing their needs, and directing them to the appropriate services. The Guest Ambassador ensures a welcoming, safe, and organized environment while maintaining accurate records and assisting with operational support as needed. Schedule: Morning Shift – 5:30 am – 2:00 pm; Graveyard Shift – 9:30 pm – 6:00 am. Open Positions: 3 • Location: Las Vegas, NV (Onsite only) • Starting Salary Range: $17 per hour. Key Responsibilities Guest Engagement & Navigation Greet all guests upon arrival and provide a warm, professional welcome. Assess guest needs and direct them to appropriate services, including case management, medical support, or shelter resources. Escort guests to designated service areas when necessary. Documentation & Data Entry Complete necessary intake forms and logs to track guest interactions. Maintain accurate records in the database to ensure proper service tracking. Assist in gathering and reporting data as needed. Facility Oversight & Support Monitor guest flow and ensure the orderly movement of individuals throughout the facility. Collaborate with security and operations staff to address concerns or emergencies. Assist in enforcing Courtyard policies to maintain a safe and respectful environment. Collaboration & Communication Work closely with case managers, security, and other staff to facilitate smooth operations. Provide updates to management regarding guest needs, concerns, and trends observed. Support outreach efforts and engagement activities to enhance guest experience. Other Duties Participate in training and team meetings. Assist in additional administrative and operational tasks as needed. Qualifications High school diploma or equivalent preferred. Experience working in customer service, social services, or a related field is a plus. Strong interpersonal and communication skills with the ability to engage with diverse populations. Ability to maintain professionalism and deescalate conflicts when necessary. Basic computer skills for data entry and documentation. Ability to work in a fast‑paced environment with a compassionate and solution‑focused approach. Work Environment This position requires standing for extended periods and working in an outdoor or semi‑outdoor environment. Must be able to interact with individuals experiencing homelessness, mental health challenges, and other vulnerabilities. What We Offer Competitive salary. Generous vacation policy, paid holidays, and paid sick time. Medical, dental, and vision insurance (employee‑paid). Optional supplemental insurance coverage. Company‑paid access to Employee Assistance Programs (EAP). 401(k) retirement savings plan. Free financial coaching and access to credit lines and personal loans through FinFit. Preferred Auto, Home, and renter’s insurance through Allstate. Employee discounts through Corestream. Additional information: At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full‑time basis without the need for current or future visa sponsorship. We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr NovumHealth