Front Desk Clerk - Steady Extra (The LINQ LV)

JOB DESCRIPTION

As a Front Desk Clerk, you will be responsible for completing arrival and departure transactions for guests checking in and out of the hotel. You will also serve as a resource for all guest questions, maintain an upbeat and positive attitude, and be the first line of defense when resolving guest complaints.

JOB SUMMARY

Check‑in and check‑out guests, respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Service Standards. Register guests to rooms while receiving all pertinent information accurately. Perform guest registration and room assignments, accommodate special requests whenever possible. Pre‑register and block reservations, take same‑day and future reservations following hotel rate structures and selling strategies. Handle check‑in and check‑out in accordance with hotel credit and cash handling policies. Resolve customer complaints and answer guest inquiries about hotel services, in‑house events, directions, local attractions, etc. Troubleshoot in‑room movies, phone, and billing problems. Cancel room reservations according to procedures. Prepare key packets, ensure brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager.

RESPONSIBILITIES

Process check‑in and check‑out transactions for guests. Assist guests with questions about the city and property. Assist guests with booking dinner, shows, and other activities when necessary. Assist with guest service recovery when possible. Maintain an upbeat and positive attitude at all times. Stay informed of current events in the hotel to assist guests. Act as a liaison on behalf of the guest to expedite requests. Maintain a professional and courteous demeanor toward all guests and colleagues. Anticipate guests’ needs and expectations. Greet all guests with a proper introduction and make them feel welcome; answer telephone promptly, with a pleasant voice; attend to all guest inquiries; maintain accuracy in cashiering; assist with problems, complaints or special needs; generate reports according to shift; provide rate information for current or future dates; process casino status changes on guest folios; attach required paperwork to all checked‑out folios; keep stations neat and well stocked with supplies.

QUALIFICATIONS

Must be 18 years of age or older. Strong interpersonal and communication skills. Proficiency in a second language would be beneficial. Self‑starter with strong problem‑solving ability. Preferred one year of experience in front desk or guest service field; 6 months of basic computer knowledge; team player. Excellent oral and written communication in English; heavy telephone volume; tolerance of secondary smoke. Ability to complete several tasks at once with accuracy; stand for entire shift (average 8‑hour shift). Union referral.

ADDITIONAL REQUIREMENTS

Ability to perform reaching, stooping and/or crouching motions repeatedly. Must be able to communicate verbally. Must be able to stand for extended periods of time. Must be able to lift 25 lbs.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.

EEO STATEMENT

Caesars Entertainment Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

ABOUT US

Centrally located in the heart of the Las Vegas Strip, The Linq is famous for its comfortable atmosphere and friendly customer service. The resort offers 2,640 rooms and suites, nearly 75,000 square feet of casino space offering world‑class gaming, and 40,000 square feet of meeting and banquet space. #J-18808-Ljbffr Caesars Entertainment