Assistant General Manager

The Assistant General Manager ("AGM") is a pivotal position in the operation of Eagle Harbor Inn, as it interfaces with both guests & staff, to facilitate excellent experience by guests, while overseeing the staff to ensure this deliverable. The AGM answers to the General Manager, as a full time salaried position. Primary Responsibilities Front of House Directly manage the Front Desk Staff; Hire, train, coach, review Ensure consistent & ongoing training of FD Staff Ensure excellent service to deliver premier guest experience Daily review of guest departures, arrivals, & special requests for followup Maintain a clean/organized work environment for Front & Back Office Ensure Daily Deposits are balanced Manage The Residence bookings on AirBnB & Lodgical Monitor Rotation between Suites to ensure rentals are even A/R; Verify all departed guests have a 0 balance Ensure email & phone communications are hospitably handled each shift Provide support of FD by filling shifts & assist on phones in Back Office Respond to Group/Event requests promptly; ensure room blocks are dropped Troubleshoot reservation issues Facilitate creation & implementation of packages & Add-ons; Inventory Respond to reviews/comments left by guests in Revinate Create Monthly Owner Stay List Onsite expert in Software: Lodgical, Ambiance & Revinate Facilitate OTA deductions are done by end of each month Organize monthly lunch May – Oct Back of House Assist answering phones when in the Back Office Responsible for the Night Phone on the GM’s days off/week (as instructed by GM) Compile & complete weekly staff schedules, 3 weeks out Purchasing of suite replacement & maintenance items; price, store Update Replacement List as necessary Assist GM in physical management of property with phone calls to contractors Facilitate seasonal projects done by Front Desk Staff, i.e. Update In-Room Books Provide on site photos & story ideas to Marketing Coordinator Do room setups, shutdowns when Housekeeping is not scheduled; winter only Assist GM with capital project fulfillment Facilitate completion of Seasonal Task List as pertains to the Front Desk Additional Functions & Responsibilities Conduct property orientation for employees at all levels to enhance professionalism, responsiveness, and guest service quality. Assist the GM in implementing operations strategies to ensure IDM Hospitality’s operational standards are consistently met throughout the hotel. Assist the annual business planning and budgeting process. Collaborate with IDM Hospitality in recruiting and onboarding associate positions as required. Perform all other duties as assigned. Minimum Qualifications High school diploma or GED with 2 years’ experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, or related major; 1-year work experience required Schedule May Include Day shift Holidays Monday to Friday Night shift Weekends Expected Hours of Work This is a Full-Time, year-round position with a minimum of 40 hours per week expected. What can you look forward to? Health, Dental and Vision plan Paid time off 401(k) retirement plan with company match Hotel room discounts nationwide Disability insurance Employee assistance program Life insurance Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. #J-18808-Ljbffr