Valet Supervisor

Job Title

What You'll Do:

• Greet all guests nearby and make each feel important by providing a genuine welcome and opening entrance doors
• Overall responsibility for department scheduling based on hotel, events, and outlet volume
• Responsible for training new team members
• Ensure team members have a complete understanding of their job requirements and sufficient training and communicate team member areas of opportunity to the outlet manager
• Communicate shift goals and expectations to team members
• Drive safely and follow all traffic regulations while parking and returning guests' vehicles
• Ensure that the front lobby, front interior, and exterior entrances are kept clean
• Maintain knowledge of the hotel property, staff, hours of operation, and services; sell the amenities of the hotel
• Immediately inform hotel management of any accidents or moving violations
• Pick up and deliver guest laundry for valet service
• Read maps and provide clear directions
• Carry baggage weighing up to fifty pounds to the guest's room; respond to requests for bell service as soon as possible
• Arrange and store luggage carts; use extreme caution to protect guest's property when loading and unloading luggage carts
• Continually watch for people in halls, around corners, and in elevators, and be aware of any possible safety hazards
• Deliver packages, faxes, and messages to guests
• Arrange for reasonable accommodations for person(s) with disabilities
• Assist in evacuation procedures as necessary
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met

Who You Are:

• You are over 21 years of age.
• You possess a valid driver's license and successfully pass a Motor Vehicle Report (MVR).
• You can speak, read, write, and understand the primary language(s) of the workplace.
• You can navigate, operate, and troubleshoot computer systems and software applications.
• You can develop and maintain professional relationships and speak effectively before guests and groups of co-workers.
• You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results.
• You have a strong work ethic and the ability to work autonomously.

Benefits

• Up to 3 weeks of paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

About New Waterloo

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.