Service Advisor
$36k - $72kMarthaler Auto
Job Description
Job Description
Salary: $36,000-$72,000/yr DOE
Keweenaw Chevrolet GMC is looking for an energetic, customer-focused Service Advisor to join our team. In this role, youll be the key connection between our customers and service departmentdelivering a professional, welcoming experience while helping ensure every vehicle service visit runs smoothly from start to finish.
Job Overview
The Service Advisor greets customers, helps assess service needs, coordinates scheduling, and keeps customers informed throughout the repair and maintenance process. This role is ideal for someone who is organized, professional, and confident managing multiple priorities in a fast-paced environment.
Responsibilities
Welcome customers to the service department and provide a professional first impression.
Consult with technicians to explain recommended repairs and service options clearly.
Educate customers on available OEM and aftermarket parts options.
Answer customer questions about services performed, timelines, and outcomes.
Advise customers on warranty coverage and opportunities for cost savings.
Create repair orders and route vehicles appropriately for maintenance and repair.
Maintain accurate customer and vehicle service records.
Schedule appointments by phone, online, in person, and for walk-in customers.
Monitor service progress and proactively update customers on changes and vehicle readiness.
Why Join Us
At Keweenaw Chevrolet GMC, we believe in creating a workplace that feels supportive, growth-oriented, and built for long-term success. We are committed to delivering exceptional customer experiences while investing in our team through development opportunities, a collaborative culture, and the stability of a strong, customer-focused organization.
A family-friendly, team-oriented work environment
A culture that encourages employee growth and development
A customer-first mindset focused on building relationships for life
A stable organization with long-term career opportunities
A clear path for career advancement
Benefits
401(k)
Health, vision, and dental insurance
Employee discount
Life insurance
Paid time off
Short-term disability
Wellness program
Career advancement opportunities
Qualifications
Strong problem-solving skills
Excellent verbal and written communication skills
Professional personal presentation
Strong organizational and multitasking abilities
CDK experience preferred, but not required
Valid drivers license required
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