E911 COMMUNICATIONS OFFICER II

UNCLASSIFIED POSITION

CURRENT VACANCY IS IN THE E-911 EMERGENCY SERVICES DEPARTMENT 49,925.00 Minimum Qualifications MUST HAVE PUBLIC SAFETY DISPATCH EXPERIENCE High School Diploma or GED required, to include two (2) years of Emergency Dispatch experience or one (1) year of experience working as Communications Officer I within (Fulton County Government Emergency Services current or former employee only). Experience credit will be granted for each active certification the applicant possess from the list below. Specific License or Certification Required: The following Certifications MUST be attained within a year of employment and maintained during the applicants employment. Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification (1), Emergency Medical Dispatch (EMD) Certification (1), Cardiopulmonary Resuscitation CPR) certification (1), Georgia Peace Officer Standards and Training (POST) Certification (3), National Incident Management System (NIMS) courses (1), and Certification on all Dispatch Consoles. Specific Knowledge, Skills, or Abilities : Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position. Necessary Special Requirements *All applicants must agree to and successfully pass a background investigation, skills assessment, psychological evaluation, physical/drug screening and polygraph to be considered for employment with the Fulton County Emergency Services department.* Must possess a valid Georgia Driver's License at the time of appointment. Must be at least eight-teen (18) years of age. Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act: Be a citizen of the United States; Have a high school diploma or its recognized equivalent (G.E.D.); Not have been convicted by any state or the federal government of any crime, the punishment for which could have been imprisonment in a federal or state prison or institution; nor have been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that, for the purposes of this paragraph, violations of traffic laws and other offenses involving the operation of a motor vehicle when the applicant has received a pardon shall not be considered. Veterans’ Preference Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans’ preference provides for hiring preference on initial appointment only. To see the full Fulton County Veterans’ Preference Policy and Procedure Examination The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position. Purpose Of Classification The purpose of this classification is to perform duties related to answering and dispatching emergency 911 calls in the Department of Emergency Services. Responsibilities include answering emergency and non-emergency 911 calls, providing life‑saving instructions, and dispatching appropriate response units in a timely manner while ensuring field units’ safety. This classification is distinguished from E911 Communications Officer III in that this class answers emergency and non-emergency calls, monitors service providers’ activities, and dispatches calls; whereas the latter conducts on‑the‑job training programs for Communications Officers and serves as shift lead as required. Incumbent works within a 24‑hour, seven (7) days per week operation and performs shift work as required, including working holidays and weekends. Essential Functions Answers incoming emergency and non-emergency voice/text to 9-1-1 police, fire, medical medical and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; assigns priority to calls; and advises supervisors of all priority calls. Provides lifesaving and pre‑arrival instructions to callers in emergency medical situations, remains available to callers while units are in route, and checks medical status. Dispatches appropriate agency (e.g., police, fire, marshal, emergency medical services) to scene through use of radio and Computer Aided Dispatch (CAD) System and coordinates multi‑unit and multi‑jurisdictional response calls. Maintains awareness of available response units: dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response. Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activities: retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), such as driver's license, weapon registration, vehicle tag, article identification numbers, date of birth, etc. to law enforcement personnel. Contacts appropriate agencies by telephone to confirm warrants at the request of law enforcement officers and relays information regarding located, recovered, or stolen articles. Making phone calls to complainants, alarm companies, wreckers, EMS, and other agencies. Retrieve and relay information from GCIC (Georgia Crime Information Center) and NCIC (National Crime Information Center such as driver's license, weapon registration, vehicle tag, article identification numbers, date of birth etc. Additional Functions Performs other related duties as required. For Applicants With Prior Military Service Leadership Under Pressure – Proven ability to make sound decisions, remain composed, and lead personnel effectively in high‑pressure, rapidly changing environments. Incident Command & Operational Management – Experience planning, coordinating, and executing complex operations while maintaining accountability, situational awareness, and mission success. Emergency Response & Crisis Management – Skilled in responding to emergencies, assessing risks, prioritizing actions, and implementing effective solutions during critical incidents. Team Leadership & Communication – Demonstrated ability to lead diverse teams, foster collaboration, provide clear direction, and communicate effectively across all levels of an organization. Safety & Risk Management – Strong understanding of safety protocols, hazard identification, risk assessment, and implementation of measures to protect personnel and assets. Technical & Tactical Proficiency – Experience operating specialized equipment, following established procedures, adapting to new technologies, and applying technical knowledge in dynamic environments. Strategic Planning & Resource Coordination – Ability to develop operational plans, allocate personnel and resources efficiently, manage logistics, and accomplish organizational objectives. Performance Aptitudes Data Utilization : Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations. Human Interaction : Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job. Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information. Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring. Functional Reasoning : Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Situational Reasoning : Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs. It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation. #J-18808-Ljbffr Fulton County