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Junior IT Incident Escalation Lead

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, is seeking a Junior Escalation Manager in Columbus, Ohio. This role involves supporting the coordination of escalated IT incidents by monitoring tickets, validating priorities, and ensuring effective communication in a federal environment. The ideal candidate will have a degree in IT or a related field and 0–3 years of experience in IT support. Responsibilities include managing escalations, documenting cases, and collaborating with senior personnel to improve processes. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Vacancy posted 2 days ago
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