HVAC Technical Support Specialist - Commercial Systems

Job Description

Job Description

We are hiring an experienced HVAC Technical Support Specialist to provide advanced product and troubleshooting support to contractors, field technicians, and internal sales teams.

We are specifically looking for someone with hands-on commercial HVAC service, controls, commissioning, or startup experience. The right candidate understands how commercial systems operate in the field and can diagnose equipment, wiring, control, communication, and performance issues through phone, email, and remote support.

This is not a general customer-service position. You will serve as a technical resource for professionals working with chillers, rooftop units, air-handling equipment, VAV systems, building automation controls, and related commercial HVAC products.

• Support contractors and technicians with commercial HVAC installation, startup, commissioning, service, and troubleshooting
• Diagnose equipment, wiring, controls, communication, and system-performance issues remotely
• Guide field technicians through troubleshooting procedures and practical corrective actions
• Review wiring diagrams, control sequences, equipment submittals, specifications, and technical manuals
• Assist with BAS integration, DDC controls, BACnet communication, and cross-manufacturer system coordination
• Support internal sales teams with product applications and technical customer questions
• Coordinate with manufacturers and internal specialists when additional technical support is required
• Document recurring issues and help improve product training and technical-support processes

Requirements

• 5+ years of hands-on commercial HVAC service, controls, commissioning, startup, or field-support experience
• Experience as an HVAC Service Technician, Controls Technician, BAS Technician, Field Service Engineer, Applications Engineer, or similar technical professional
• Strong troubleshooting knowledge of commercial HVAC equipment and system applications
• Experience with chillers, rooftop units, VAV systems, air handlers, or comparable commercial equipment
• Ability to read wiring diagrams, control sequences, submittals, specifications, and technical manuals
• Strong communication skills and the ability to explain technical solutions clearly to contractors and field technicians
• Ability to evaluate problems independently and recommend practical corrective actions
• High school diploma or GED required

Benefits

• Opportunity to transition field experience into a technical support career
• Exposure to a broad range of commercial HVAC equipment and controls
• Continued product and systems training
• Opportunity to serve as a trusted resource for contractors and internal teams
• Additional company-sponsored benefits may be available

This opportunity is ideal for an experienced commercial HVAC professional who can diagnose complex system issues, communicate solutions clearly, and help field technicians complete installations and repairs successfully.