Triage Nurse RN/LPN - Women's Group of Franklin - Full Time Days

Triage Nurse RN/LPN - Women's Group of Franklin - Full Time Days #26-793 About Us Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee. Company Culture: We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position. Community Overview: Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business." Job Description Position Summary Working under the direction of our orthopedic providers and protocols, triages patient care phone calls and coordinates patient care. The Triage Nurse establishes a patient friendly system to facilitate communication between patients and Women’s Group of Franklin. The Triage Nurse is responsible for assessing, prioritizing, and coordinating patient care through telephone, electronic messaging, and in-office communication. Working under the direction of the physicians and advanced practice providers, the Triage Nurse evaluates patient symptoms, provides clinical advice within established protocols, coordinates appropriate follow-up care, and ensures timely communication between patients and providers. This role is essential in delivering safe, efficient, and compassionate care to obstetric and gynecologic patients. Position Requirements Formal Education / Training Earned a nursing diploma or degree from a college or university License by the State of TN Current Basic Life Support (BLS) certification within 90 days. Workplace Experience At least one year of experience in medical office environment Equipment and Skills Training Must be competent in the use of computer systems to include Allscripts and Microsoft Office. Strong clinical assessment and critical thinking skills. Knowledge of obstetric and gynecologic conditions, treatments, and procedures. Ability to recognize urgent and emergent situations. Excellent communication and patient education skills. Strong organizational and time-management abilities. Ability to manage multiple priorities in a fast-paced outpatient setting. Proficiency in EHR systems and Microsoft Office applications. Physical Environment Medical office environment. Physical Effort Must be able to sit, stand, communicate, in English, both orally and in writing and lift over 20 pounds KEY RESULTS Performs general telephone triage of patient medical problems regarding pain, medication effectiveness, surgery site problems treatment plans, medication refills, and other patient or physician issues. Handles a high volume of incoming and outgoing calls, including calls to and from physicians, patients, patient’s family members, pharmacies, and various other health related agents. Gathers complete and appropriate medical information to assist the medical staff and eliminate unnecessary return calls. Uses active listening skills, approved protocols, and evidence based practice to provide patient centered care. Prioritizes more urgent patient problems and recognizes potentially dangerous symptoms of patients that require immediate referral to the physician. Provides patient notification and education regarding results of various tests and plans of care. Provides effective patient and family education. Follows prescription refill policy to ensure organized and coordinated care for each patient. Exercises good judgment in the identification of potential problems such as medication side effects, adverse interactions, non-compliance with the medical plan of care and repeated failure to keep scheduled appointments. Verifies pharmacy information in Allscripts and prescription orders with pharmacist if question or concern develops with e-prescription. Completes prior authorization requests for medications. Communicates effectively and works collaboratively with physicians and other members of the healthcare team to process information in an accurate, timely and consistent manner. Completes all documentation into the electronic medical record timely, accurately, and concisely. Supports departmental and corporate strategic plans and ensure successful implementation. Supports company and department quality assurance initiatives and goals. Responsible for backing up other employees, which may include changing stations or assignments. Benefits Summary Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. PTO Retirement Matching FSA (Flexible Spending Accounts) Identity Theft Protection Legal Aid Williamson Health is an equal-opportunity employer and a drug-free workplace. WH is an equal employment opportunity employer. WH does not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. WH also prohibits harassment of applicants and employees based on any of these protected categories. It is also WH’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The complies with the Americans with Disabilities Act (“ADA”), the ADA Amendments Act of 2008 (“ADAAA”) and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and to skill and agility tests, as appropriate for the position. #J-18808-Ljbffr Williamson Health