Front Desk Receptionist

Description & Requirements

Job Description


The Front Desk serves as the first point of contact for visitors, customers, and employees, delivering professional and courteous service while supporting daily office operations. This role ensures smooth front office workflow, manages communications, and provides administrative and customer service support to multiple departments. The ideal candidate is highly organized, detail-oriented, and customer-focused with strong multitasking abilities

Responsibilities Include:

• Greet and assist all visitors in a professional and welcoming manner
• Answer and direct incoming phone calls promptly and professionally
• Manage voicemail messages and route inquiries to appropriate team members
• Maintain a clean, organized, and professional reception area
• Monitor, sort, and distribute incoming mail and packages daily
• Process outgoing shipments (e.g., USPS, UPS) and coordinate delivery schedules
• Scan and upload documents into internal systems (e.g., GP or similar platforms)
• Organize and maintain essential paperwork, including signed PODs and records
• Maintain office supplies, including breakroom and conference room inventory
• Ensure conference rooms and shared spaces are organized and properly stocked
• Run credit card transactions and assist with payment processing
• Support invoicing processes and ensure timely completion of daily invoicing deadlines
• Assist with order management, including collecting orders and generating fulfillment lists
• Execute daily operational checklists (e.g., opening tasks such as office setup, radios, and system readiness)
• Support internal reporting lists and distribution (e.g., DSM, Omaha, or site-specific lists)
• Ensure end-of-day responsibilities are completed (e.g., securing doors, preparing for next business day)
• Provide backup support to Customer Service during staffing shortages, including order entry assistance
• Assist with phone coverage and financial processing for other business units when team members are out
• Collaborate with internal teams to ensure efficient communication and workflow
• Other duties as assigned

The Ideal Candidate Will Have:

• High school diploma required; associate degree preferred
• 2+ years of administrative, receptionist, or office support experience
• Strong customer service and interpersonal skills
• Experience with phone systems, data entry, and basic office systems
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong organizational and multitasking abilities
• Ability to prioritize work in a fast-paced environment
• High attention to detail and professionalism
• Ability to maintain confidentiality and exercise sound judgment
• Ability to sit for extended periods and perform standard office tasks

Compensation & Benefits


Imperial Brady offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.


About Imperial Brady:

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.