Part Time Guest Relations

Job Description

Job Description

Description:

Job Overview

The Guest Relations person at Black Prong (BP) should be a high-energy team player, with the desire to learn new skills and grow as the resort grows. The  Guest Relation is the person customers interact with the most and will need to wear many hats to ensure customers receive a premium level of service during their stay. This is a part time position that reports directly to the Black Prong General Manager.

Responsibilities

• Exude a friendly, eager-to-please attitude to exceed our guests’ expectations.
• Make certain guests are having a great experience and that all their needs are being met.
• Ensure facility waivers are signed by all persons entering resort, and guests with horses have current Coggins and vaccination paperwork on file.
• Closely monitor the pavilion and pool areas to ensure rules are being followed and safety is top priority.
• Communicate guests’ arrivals and departures to BP staff daily, including housekeeping schedules and other guest-related communications through Upkeep software and email notifications.
• Book reservations in the property management software and update arrivals/departures, process payments, issue guest and staff keys, horses and give daily deposits to the business manager.
• Ensure guests with special needs receive the personalized services they deserve.
• Answer phones and ensure leads are tracked in the proper software program.
• Serving as the Black Prong Concierge for Black Prong Guests., Booking on site activities, amenities and dining reservations, recommending off-site but local places to dine, shop, and sight-see to enhance guests’ stay. 
• This includes sales from conveniences store, reservations for Bar & Grill, Pickleball court and electric bicycle (with or without cart for people with disabilities) and the Ride with GPS app available to Black Prong guests.
• Organize Daily distribution of mail and packages to Guests.
• Manage the sale and enforcement of guest passes to make use of the Black Prong facility.
• This includes sales from conveniences store, reservations for Bar & Grill, Pickleball court and electric bicycle (with or without cart for people with disabilities) and the Ride with GPS app available to Black Prong guests.
• Be available to work every weekend including Fridays.

PLEASE NOTE

This is not intended to be a list of all responsibilities, duties, skills, requirements or working conditions associated with this position. While this is an accurate description of the current job, a rapidly growing company requires that all employees be open to changes in assignments as may be required in order to best make use of the strengths of our team, and to implement our dynamic company strategy.

We are an equal opportunity employer that conducts pre-employment background check.

Black Prong is an equal opportunity employer. We   prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability  status,  protected veteran status, or any other characteristic protected  by law. 

• Experience working in guest relations, a related hospitality role or food service is a plus.
• Must demonstrate care for others and ability to consistently communicate with guests in a professional, compassionate, and friendly manner.
• Comfortable answering phones, working with business email and software.
• Ability to work weekends, holidays and off schedule hours.