Client Services Representative

Client Service Representative

Pay: $19.50 - $22.00 per hour based on experience

A Client Service Representative (CSR) for our Boarding, Daycare and Grooming departments will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They're patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

Receive and place calls to clients for the purpose of scheduling

Prioritize multiple tasks in a calm, organized manner

Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

Assist all clients by providing necessary instructions, information, and invoices, and scheduling all future appointments

Utilize hospital computer systems (Cornerstone and Gingr) to document medical records and communicate with clients and teammates

Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures

Excellent customer service skills both verbal and written and an exceptional level of communication in a professional manner

Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures

Maintain a positive attitude in all interactions with clients, pets, and other teammates

Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

Utilizing standard office/business equipment (Gingr and Cornerstone a plus!)

Knowledge of veterinary medical terminology and procedures

Flexible schedule, including some weekend and holiday shifts

Ability to work independently on assigned tasks as well as to accept direction on given assignments

Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

Proficient computer skills and ability to learn veterinary practice management software, such as Cornerstone

Detail-oriented

Ability to handle stressful situations

Must be organized and display strong communication skills

The base hourly range for this position is $19.50-$22.00 Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Accepting applications through 11/30/2026

Job Type: Full-time 30+ hours

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10-hour shift
• Weekday shift starts at 7:15am-6:30pm with hour lunch break 12pm-1pm
• Weekend shift starts at 8:15am-6:30pm with hour lunch break 12pm-1pm

Experience:

• Boarding or daycare services experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute: has own mode of transportation and comfortable driving in inclement weather

• Denver, CO 80219 (Required)

Work Location: In person

Massachusetts Veterinary Referral Hospital