Shipping Supervisor

POSITION SUMMARY Leads day-to-day outbound distribution operations (replenishment, waiving, slotting, order management, pick, pack, and ship) to ensure accurate, on-time, and cost-effective order fulfillment. This role is accountable for workforce supervision, productivity, quality, safety, and service levels while continuously optimizing processes, flow, and system utilization to meet customer and business expectations. ESSENTIAL FUNCTIONS Operations Execution & Service Performance Executes all outbound activities including picking, packing, staging, and shipping. Executes daily shipping plans/waives aligned to order priorities, carrier cutoffs, and service commitments. Ensures shipment accuracy and compliance with customer and carrier requirements. Monitors key performance indicators (KPIs) such as: Order fulfillment cycle time, On‑time shipment, Order accuracy, Units per labor hour (UPH). Drives timely resolution of shipping issues, exceptions, and customer escalations. Labor Management & Workforce Leadership Plans, assigns, and optimizes labor to meet daily volume and productivity goals. Creates and manages staffing schedules to align with demand fluctuations. Provides hands‑on leadership, coaching, and performance management for associates. Maintains a positive work environment and addresses employee concerns or grievances proactively. Conducts performance reviews and tracks employee development plans. Process Optimization & Continuous Improvement Identifies inefficiencies, makes suggestions and implements process improvements in waiving, replenishment, order management and pick/pack/ship workflows. Optimizes slotting strategies and product flow to improve picking efficiency. Balances zones and workload distribution to reduce bottlenecks. Standardizes work procedures and ensures adherence to best practices. Partners with leadership on continuous improvement initiatives (Lean, Six Sigma, etc.). Inventory & Systems Management Supports inventory accuracy through monitoring, inventory movement, and transaction discipline. Utilizes Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), shipping systems, and reporting tools effectively. Ensures accurate manifesting, trailer closing, and shipment tracking. Coordinates with inventory control teams to resolve discrepancies. Carrier & Logistics Coordination Schedules and manages outbound loads across parcel (UPS, FedEx, USPS, couriers) and LTL/FTL carriers. Ensures trailers are loaded safely, sealed, and dispatched on schedule. Maintains compliance with transportation regulations and shipping specifications. Quality, Safety & Compliance Enforces all safety policies and ensures safe use of material handling equipment. Conducts equipment inspections and coordinates maintenance as needed. Maintains compliance with company standards, OSHA regulations, and operational procedures. Drives a culture of safety, accountability, and continuous improvement. Training & Development Develops and executes structured onboarding and training programs for new employees. Cross‑trains employees across outbound functions to improve flexibility. Tracks and documents training progress and certification status. Partners with HR for record keeping. Upholds operational standards through consistent coaching and reinforcement. Administrative & Reporting Responsibilities Maintains accurate timekeeping and payroll records (e.g., UltiPro (UKG) or similar system). Prepares daily, weekly, and monthly performance reports. Analyzes data trends to improve productivity and service levels. Communicates operational updates and performance results to management. #J-18808-Ljbffr Grahamjobs