Field Claims Manager I

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Field Claims department seeks a manager to lead a team of field associates in Dallas, Texas. This role is responsible for coordinating claim activity in the territory while driving operational excellence, team performance and quality claim outcomes. Candidates must reside in Dallas, Texas.

Starting pay: The pay range for this position is $115,000 - $130,000 annually. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• identify staffing needs within the territory and align resources to meet business demands
• train and mentor Field Claims associates to drive individual growth and team success
• distribute work and agency assignments to ensure timely, accurate and efficient claims handling
• monitor quality and compliance of claim file activity within the unit
• provide strong leadership, performance management and accountability through coaching and feedback
• drive consistency, operational effectiveness and customer-focused claim outcomes across the territory

Be equipped with the ability to:

• interpret and apply insurance concepts and policy language with advanced technical expertise
• adhere to all company procedures, compliance standards and service philosophies
• make informed decisions based upon available facts, sound judgment and critical thinking in complex situations
• apply effective written and verbal communication skills to lead teams and collaborate with stakeholders
• use computer technology, claims systems and data to drive efficiency, reporting and results
• demonstrate strong leadership, technical, teamwork and organizational skills in a fast-paced environment

Bring education and experience from:

• a bachelor's degree
• five or more years of field claims experience
• five or more years of experience leading, coaching or mentoring others in a claims or field environment (preferred)
• significant experience as a multi-line claims professional with exposure to complex claims and field operations

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.