Business Analyst, Legal Innovation

Business Analyst

FBT Gibbons LLP is a national law firm focused on serving companies operating and investing in the middle market. With nearly 1,500 employees across 26 offices, we support clients ranging from large multinationals to mid-sized businesses and growth-oriented startups across the United States. Our teams collaborate across departments and geographies to deliver excellent service to our clients, colleagues, and the communities we serve.

At FBT Gibbons, diversity enriches our vibrant culture and empowers our teams to achieve more together. We welcome talented professionals who bring valuable skills, a collaborative mindset, and a shared commitment to helping our firm and clients thrive. Here, you'll make meaningful contributions, collaborate with exceptional colleagues, and build a career that grows with your skills and ambitions.

We are seeking a Business Analyst to join our Data and Innovation Department, which connects data, technology, and people to improve client service across the firm. This role is the front door for AI and other innovation projects. You will run structured intake conversations with attorneys and business professionals, surface the real needs behind each request, and translate them into user stories, process flows, and clear requirement summaries the department can act on. From intake through delivery, you will keep objectives aligned and feedback flowing between requesters and technical teams, and support pilots, user acceptance testing, and post-implementation follow-through to ensure solutions meet the needs you documented.

The ideal candidate will bring curiosity, collaboration, and analytical rigor to turn ambiguous requests into actionable plans.

This position can be based in Cincinnati, OH; Columbus, OH; Indianapolis, IN; Lexington, KY; or Louisville, KY.

Key Responsibilities:

• Serve as the first point of contact for incoming AI-related project requests; conduct structured intake conversations with attorneys, legal professionals, and business professionals to thoroughly understand their needs, workflows, and desired outcomes; and document findings in a clear, comprehensive format that enables the department to assess project feasibility, priority, scope, and resource requirements.
• Develop user stories, process flow diagrams, and requirement summaries that clearly communicate business needs and workflow context; translate these into organized deliverables the department can use to evaluate project scope, identify potential solutions, guide development, and plan implementation approaches.
• Serve as a liaison between requesters and the department, ensuring that objectives, requirements, and expectations are clearly communicated in both directions throughout the project lifecycle.
• Through the intake and discovery process, identify and document patterns, recurring needs, and opportunities for automation or process improvement across the firm; present these observations to the department for prioritization and planning.
• Build and maintain a deep working knowledge of key stakeholders, legal and business processes, and the firm's systems to enhance the quality and depth of intake conversations and requirement documentation.
• Maintain thorough documentation of business requirements, processes, assumptions, methodologies, and data sources used during analysis.
• Flag potential data quality concerns identified during intake and requirements gathering; coordinate with technical teams as needed to address data accuracy and completeness.
• Support pilots of emerging legal technologies by coordinating user feedback and documenting findings; relay observations and insights back to the department to inform iterative refinement.
• Participate in user acceptance testing (UAT) and post-implementation support by leveraging knowledge of original requirements to validate solutions, troubleshoot issues, guide end users through new tools and processes, and coordinate feedback; assist with change management communications and escalate issues to the appropriate technical team as needed.
• Develop training materials and reference documentation; monitor post-implementation outcomes by checking in with requesters and end users to assess whether solutions meet documented needs; gather ongoing feedback to identify emerging needs, usability concerns, and opportunities for future projects, and relay findings to the Department.
• Escalate unresolved issues in a timely manner and proactively inform stakeholders of potential risks or delays.

Job Requirements:

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field. An equivalent combination of education and work experience will be considered.
• Minimum of 3 years of experience as a Business Analyst or in a similar client-facing requirements gathering role, preferably in a professional services or legal environment. Demonstrated experience in developing user stories, process flows, and functional specifications.
• Experience with AI-enabled platforms and tools, such as Microsoft CoPilot, ChatGPT, or similar solutions, is a plus.
• Proficiency with Microsoft Office application suite and project management software.
• Experience in legal technology, legal operations, or legal innovation is strongly preferred, including familiarity with document automation platforms, workflow automation, and/or data analytics solutions sufficient to ask informed questions and understand the potential applicability of these tools during intake conversations. Experience supporting pilots and proofs-of-concept for emerging technologies is a plus.
• Ability to quickly learn and develop a working familiarity with the firm's technology stack, including proprietary and third-party tools, sufficient to evaluate solutions and engage in informed technical discussions.
• Demonstrated ability to exercise sound judgment in assessing whether business needs are best addressed through off-the-shelf technology solutions or through the development of new, custom-built tools.
• Strong interviewing and active listening skills, with the ability to ask targeted, detailed questions that uncover underlying business needs and workflow complexities.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills, with the ability to translate technical information into clear, understandable terms for non-technical stakeholders and to build effective relationships with attorneys, business professionals, and IT teams across diverse perspectives and priorities.
• Strong documentation and process-mapping skills; ability to use data analysis for tracking performance and optimizing tools.
• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Demonstrated professionalism, client service orientation, and commitment to confidentiality.
• Ability to work over 40 hours per week and travel as needed across the firm's national footprint. Some travel will be involved (estimate is minimal 5%).