Commercial Executive Communications Senior Associate

Commercial Executive Communications Senior Associate

Capital One is seeking a high-energy and strategic communicator to join our Commercial Communications team. In this senior-level Associate role, you will serve as a critical strategic execution partner, working directly alongside communication leads and senior executives to shape the internal narrative of our Commercial Bank. As a Top 10 US domestic Commercial Bank, Capital One services over 5,000 clients with an $90B loan portfolio and $31B in deposits, offering deep financial expertise across industries such as Healthcare, Commercial Real Estate, and Food, Beverage & Agriculture. This position requires a unique blend of flawless execution and creative storytelling. You will be responsible for translating complex commercial banking strategies into engaging, high-impact internal campaigns that connect associates to our business goals and culture. The ideal candidate brings exceptional attention to detail, a strong understanding of the financial landscape, and proven experience navigating the nuances of executive leadership.

Key Responsibilities

• Executive Partnership & Execution: Partner closely with Line of Business (LOB) communication leads to co-author and execute comprehensive internal communication strategies for Commercial Bank executives and their organizations.
• High-Profile Content Development: Write, refine, and produce polished internal content for senior leaders, including organizational announcements, executive talking points, town hall presentations, and strategic team updates.
• Strategic Storytelling: Elevate impactful client and associate stories across the Commercial Bank.
• Manage and modernize internal channels, including intranet sites, ensuring all content aligns with executive voice and enterprise Brand standards.
• Message Alignment & Integrity: Serve as a guardian of the executive voice, ensuring all messaging is precise, accurate, and perfectly aligned with the broader Commercial Communications team’s strategy.
• Data-Driven Optimization: Establish, track, and analyze internal engagement metrics to evaluate the health of our communications and proactively recommend strategic adjustments.
• Cross-Functional Influence: Collaborate seamlessly with Chiefs of Staff, Senior Leadership teams, HR, and horizontal business groups to drive organizational alignment and cultural connection.
• Experience developing diversity, inclusion, and belonging communications
• Proven track record of leveraging data, metrics, and associate feedback to shape communication tactics

Who You Are

You thrive in high-autonomy environments. You possess advanced project and change management skills, allowing you to juggle high-stakes, overlapping deadlines with composure and precision. Executive-Ready Presence: You are comfortable working with senior leaders. You understand the discretion, pace, and agility required to support executive-level priorities. Meticulous Yet Creative: You have an uncompromising eye for detail-nothing slips past you. At the same time, you are a creative thinker who knows how to make corporate and financial concepts visually compelling and deeply engaging for a broad audience. Financially Astute: You possess a strong baseline understanding of the finance or commercial banking world - or are eager to learn - enabling you to translate business jargon into meaningful associate narratives.

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 3 years of experience in Corporate Communications, Marketing, Public Relations, OR at least 3 years of experience directly supporting a senior executive
• At least 2 years of experience managing digital content creation tools (such as Google Workspace and Adobe Creative Suite)

Preferred Qualifications

• 4+ years of experience managing internal executive communications or organizational change management
• 4+ years of experience working within the commercial banking, fintech, or financial services sectors

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Charlotte, NC: $80,800 - $92,200 for Sr. Communications Associate
• McLean, VA: $88,800 - $101,300 for Sr. Communications Associate
• Plano, TX: $80,800 - $92,200 for Sr. Communications Associate
• Richmond, VA: $80,800 - $92,200 for Sr. Communications Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.