Office Specialist Endocrinology

Job Description Summary Provides receptionist/clerical support assuring patient flow, comfort and satisfaction. Primary responsibilities include answering phones using a computerized system, directing calls appropriately, scheduling patient appointments in the electronic medical record (EMR) system, data entry of patient information and insurance verification, and providing support to staff members as assigned. The Office Specialist is well organized, highly motivated, customer service oriented, expresses good communication skills, and has strong computer knowledge and skills. Responsibilities and Duties 70% Receptionist Responsibilities Greets patients at arrival for appointments, initiates appropriate paperwork. Completes patient registration, insurance verification, collection of co-payments, collects outstanding balances, establishes payment plans, ensuring accuracy of information in information and billing systems. Works EMR work queues to correct registration errors. Responsible for electronic and manual insurance verification and processing of insurance paperwork. Obtains pre-authorization from insurance companies when necessary. Interacts with physician offices and third parties to obtain required paperwork. Updates patient chart electronically or on paper, obtains patient signatures on necessary documents, files paperwork, and notifies appropriate clinical associates of patient arrival. Answers multi-line phone system, screens calls for office associates, directs to appropriate associate, ensuring appropriate phone coverage using a computerized system. Provides general office and clerical support as assigned by Office Supervisor or Manager, including faxing documentation, completing disability forms, FMLA forms, attorney letter requests for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, industrial appeal paperwork, and retroactive C-9s. Works industrial claims in the EMR system, including attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers. Assists in keeping patient charts organized and filed, including scanning and document-track information into EMR. Attends staff meetings. Attends continuing in-house education seminars for further education as needed. 30% Organizational/Office Responsibilities Sorts, distributes, and mails transcription as assigned. Orders and stocks office supplies. Ensures office equipment is clean and well-maintained. Provides support to appropriate staff members as assigned. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications High School or GED (Required) 1-2 years previous secretarial experience in health care or medical office or one to two years related experience and/or training, or equivalent combination of experience. Work Shift Day Scheduled Weekly Hours 40 Department Endocrinology Grant Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. #J-18808-Ljbffr Berger Health System