Installation Specialist

Installation Specialist

Over the past 30+ years, CRI has partnered with countless companies to create workplaces that become ecosystems for imagination, inspiration, and ideas. In the landscape of ever-changing office design, we strive to create resilient workplaces that become launch pads for teams to feel excited, motivated, and encouraged to do their best work. Our expertise is built upon a solid foundation of workplace strategy and furniture design, project management, and client advocacy. We are passionate about our values and strive to be an example of excellence in all that we do.

About the Role

Align Furniture Services (AFS), a CRI business, provides delivery and installation services in the fast-paced commercial furniture industry. The Installation Specialist proves integral to the functioning of AFS as they ensure that all product arrives to and from the warehouse damage free. Along with being trusted to deliver product they coordinate field crews and communicate with clients to manage commercial installations and deliveries from start to finish.

Responsibilities and Duties:

• Serve as the main point of contact for the CRI and client teams on job sites in the field.
• Responsible for transporting installation products to and from worksites. Conducts pre & post-trip vehicle inspections, identifying damage received by AFS' trucks. Must adhere to all state and local traffic laws as well as the Department of Transportation's compliance requirements.
• Follow installation plans and job scope detailed in work orders.
• Draft change orders when performing work not included in the scope and obtaining client signatures.
• Organize and manage all crew onsite for optimal completion of projects.
• Communicate any damage or issues to the CRI and client teams. This includes a detailed description, line item, quantity, part information, floor/workstation location, and photos of issues and product sticker.
• Send daily updates via email to AFS and client teams for ongoing projects, keeping all stakeholders informed of progress.
• Photograph all deliveries/pick-ups to email to CRI and client teams.
• Loads and unloads trucks with the AFS crewmembers daily, which includes carrying merchandise up and down stairs, contributing to the orderly inventory management of equipment and materials.
• Collaborate with CRI team to anticipate/plan for project challenges and solve outstanding issues.
• Provide product knowledge so that CRI team can create accurate quotes.
• Mentor and train new field crew members.
• Provides post installation cleaning which includes wiping down product, vacuuming, and tidying the work area as pertaining to the project.

Qualifications and Skills:

• Capable of lifting and carrying items weighing at least 75 pounds, demonstrating physical fitness for the role.
• Knowledgeable of the basic use and safe handling of power tools.
• Adapt to different tasks, environments, and changes in project plans.
• Collaborate effectively with colleagues and other tradespeople.
• Execute plans and instructions accurately to ensure quality work.
• Stay updated with industry advancements and continuously improve skills.
• Minimum of 3 years of experience in operating commercial trucks, showcasing a history of responsible vehicle handling.
• A clean driving record, ensuring reliability and safety in transportation duties.
• Fluency in Spanish is highly desired, reflecting the need for effective communication in diverse work environments.

CRI's Values:

• Be a Good Human – Be kind, be respectful, be positive. Have fun and always do the right thing.
• Be the Best Teammate – Roll up your sleeves, share the wins and problem solve collaboratively.
• Be Inquisitive – Find the why, value learning. Each day is an opportunity to be better.
• Be a Design Thinker – From strategy to operations, question, ideate and solve with empathy.
• Lead by Example – Go above & beyond. Expect the best of yourself and each other every day.
• Be Yourself – Live our values with your personality. We want you to be you!