Housekeeping Manager

Qualifications

1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).
2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
5. Knowledge of policies and practices involved in the human resources function.
6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.).
7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
8. Demonstrates strong results oriented management style with proven successes.
9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount.
10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.
11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.
14. Pass Omnia Assessment for Behavior and Cognitive.