Retail Supervisor

Retail Supervisor

As the Retail Supervisor at RWB Thrift, you will play a key role in supporting the Retail Manager and overseeing the day-to-day operations of the sales floor. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and achieve sales targets. This role is ideal for someone looking to advance their career in retail, with guidance and support provided by the Retail Manager. Your responsibilities will include supervising retail activities, coaching and developing team members, and ensuring efficient cashier operations and floor management. You will collaborate closely with the Retail Manager to enhance the customer shopping experience, implement sales strategies, and contribute to the overall success of our thrift store operations.

Operational Oversight: Manage day-to-day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and optimal customer service delivery under the guidance of the Retail Manager.

Team Development: Supervise and mentor retail team members, providing ongoing coaching to enhance performance and foster a positive work environment.

Customer Service Excellence: Ensure exceptional customer service, handling inquiries, and resolving issues promptly and effectively, reflecting the Retail Manager's direction.

Inventory Management: Oversee inventory levels on the sales floor, ensuring products are well-stocked, merchandised, and priced accurately to meet customer demand and sales targets.

Cashier Operations: Supervise cashier operations, including transaction processing and adherence to cash handling procedures, under the guidance of the Retail Manager.

Learning and Growth: Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics with guidance from the Retail Manager.

Collaborative Leadership: Work closely with the Retail Manager to implement sales strategies, optimize productivity, and contribute to the overall success of thrift store operations.

Language Requirements: Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Qualifications: Proficiency in both English and Spanish is preferred. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Basic computer skills, including MS Office, Teams, and Outlook. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED preferred. Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required.

Physical Requirements: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements. Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects. Able to stand for extended periods of time. Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm. Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands. Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks. Possesses clarity of vision at 20 inches or less and 20 feet or more. Required to wear closed-toe shoes for safety purposes. The job involves regular repetitive motions.

Work Environment: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role. The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role. The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role. The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role. The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Other Requirements: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations. They think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions. They recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty. They observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work. They value and respect diversity, and foster a sense of belonging for all individuals. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements. They understand the flow of tasks and activities within their respective areas of the business. They direct the progression of work, identifying how tasks are interconnected and ensuring that tasks are completed in the right order to achieve efficient and impactful results. They know when and how to strategically shift employees to areas where the work or business needs dictate, ensuring successful outcomes. They maintain emotional control while managing a good deal of responsibility. They keep their composure, even under ambiguous or stressful circumstances. They demonstrate patience, allowing them to approach challenges with a calm and composed demeanor. They are adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively. They demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction, even if they cannot meet the customer's request. They proactively build and maintain positive relationships with customers to continually improve our services. They conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.