Senior Customer Success Representative

At SalesDraft, we believe that recruiting should be automatic, scalable, and impactful, enabling companies to grow their sales teams effortlessly. Our mission is to transform direct sales recruiting into a seamless, automatic process that delivers unmatched efficiency and results. With real-time tracking and automatic follow-up, SalesDraft ensures no candidate action is missed. By providing robust data tracking, we help you fine‑tune your strategy to attract quality candidates. SalesDraft focuses on saving time and reducing overhead while ensuring unlimited scalability for your recruiting process. Role Description We’re looking for a Senior Customer Success Manager who brings deep experience in SaaS, customer relationships, and account management. Someone who can confidently step in, put out fires when needed, manage complex customer accounts, and help us continue scaling our CS operations. You’ll work closely with customers daily—ensuring they’re supported, their job ads are optimized, onboarding is smooth, and their partnership with SalesDraft is strong and successful. What You’ll Do Develop and maintain strong relationships with accounts to ensure customer satisfaction and loyalty. Manage, nurture, and grow customer relationships with professionalism and urgency. Review client job ads, media spend, and performance analytics. Lead onboarding for new customers and ensure a smooth transition into active partnership. Troubleshoot and resolve issues quickly (we need someone who can dive in and take charge!). Develop success plans for clients and track their outcomes. Work closely with internal teams (Sales, Operations, Recruiting, Media Buying) to ensure client goals are met. Identify upsell or expansion opportunities. Maintain accurate notes and activity logs in HubSpot. Bring process improvement ideas to strengthen our CS department. Qualifications 3+ years in Customer Success, Account Management, or Client Services Experience with Indeed or similar job platforms a major plus Recruiting or hiring‑tech experience preferred Someone who thrives in a high‑ownership role and can “jump right in” Strong communication and relationship‑building skills Ability to handle multiple accounts and competing priorities Comfortable working in a fast‑growing, evolving environment Proficiency with HubSpot or similar CRM tools Why You’ll Love Working Here Fast‑paced, dynamic startup culture Supportive and collaborative team Real opportunities for growth and advancement Work that directly impacts clients’ success Seniority level Mid‑Senior level Employment type Full‑time Industries Software Development #J-18808-Ljbffr