Public Safety Agent

Public Safety Agent

Join the Oregon Convention Center Department of Public Safety as a Public Safety Agent and be part of a team committed to creating a safe, welcoming environment for everyone who visits, works, and hosts events at the OCC. In this role, you will have the opportunity to make a real impact each day by supporting the safety and comfort of a diverse community while helping ensure every guest has a positive experience.

The Oregon Convention Center is a 24-hour, seven-day a-week operation that supports a wide variety of events, visitors, staff, and vendors. This role offers consistent hands-on experience in both safety and customer service, allowing you to develop strong communication, observation, and problem-solving skills in a highly visible, people-centered environment. You will be part of a supportive team made up of individuals with a range of backgrounds.

In this position, you will receive ongoing development opportunities designed to help you build confidence and expand your skill set. As industry practices evolve, you will continue learning and gaining experience that prepares you for long term growth in safety related roles.

If you are interested in pursuing a future in public service such as Police, Fire, EMS, Emergency Dispatch, or Social Work, this role offers a strong foundation to build your experience, strengthen your fundamentals, and explore your career path while contributing to a team that values service, professionalism, and community.

As a Public Safety Agent, you will:

• Represent OCC as a first-impression ambassador by offering warm greetings, clear directions and effective problem-solving for event attendees. The focus is on delivering outstanding customer service at every interaction.

• Be responsible for ensuring that events remain safe. Assist guests with wayfinding and event information.

• Assist with safe and efficient evacuations when needed.

• Monitor assigned areas and respond to suspicious activity with other Agents.

• Coordinates with Portland Police Bureau, Portland Fire & Rescue, and Paramedics during emergency responses.

• Use a computer and/or mobile device to complete reports, receive assignments, review policies, protocols and stay informed on current directives to ensure quality in an ever-changing environment.

• Arrests individuals violating state laws and collaborates with local law enforcement and prosecutors to support legal proceedings.

• Manage crowd control and provide initial response during medical or emergency situations.

• Additional opportunities and event specific assignments are available (with additional training) in patrol functions, dispatching, environmental safety, training and more.

Attributes for success:

• Dependable, trustworthy, professional, who is honest and enjoys interacting with the public and in a team of public safety professionals.

• Ability to deliver outstanding customer service and interact in a positive and respectful way with the public.

• Proven ability to establish and maintain professional relationships with co-workers across all departments.

• Knowledge of, or a passion for, event safety and security.

• Skilled in administering First Aid, CPR, AED, crowd control and coordinating emergency services.

• Proficient in providing clear and concise written documentation of incidents in on-scene notes and the subsequent report.

• Able to deliver clear and concise verbal debriefs of incidents to managers and first responders.

• Willingness and ability to learn purpose-built computer programs including video management software, report writing systems, dispatching and computer-aided dispatching user interfaces.

• Capable of reading and following building floor plans, policies, procedures, protocols, directives and briefings.

• Ability to remain calm and professional in emergency situations while coordinating a response.

• Skilled in effectively de-escalating tense situations, including people in crisis or agitated/obstinate individuals.

• Physically able to run over one-third of a mile on varying surfaces and terrain, both incline and decline (including stairs) during an emergency incident.

• Capability of completing and issuing Multnomah County parking citations.

• Able to read and comprehend fire alarm system panel to determine location of a fire.

• Ability to protect oneself and/or defend others from imminent physical harm and exercise sound judgement when determining the appropriate intervention, based on a dynamic situations.

• Availability to work dayshift, swing shift, nightshift, weekends, holidays and urgent requests as needed.

• Experienced in reading, following, and applying security policies, procedures, and post orders; as well as review and communicate post orders via email as needed.

Diversity and Inclusion

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

To qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications:

• High school diploma or GED and;

• At least 18 years of age and;

• One year of responsible experience in providing security for a large facility, customer service, crowd management, events, or;

• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Special Requirements:

• Successful completion of a Metro and DPSST background check

• Ability to successfully complete a Human Performance Exam that simulates common physical tasks performed for this position prior to hire.

• Has (or qualifies and completes) a DPSST Unarmed Security Professional Certification.

Shift and schedule: Night Shift: Tuesday – Thursday 12pm – 8am and Friday – Saturday 10pm – 6am; 40 hours per week.

Working Conditions:

In this role you will work in both indoor and outdoor environments, often exposed to varying weather conditions, including extreme heat and cold. The role requires prolonged periods of standing, walking, and occasional running, as well as physical activities such as crawling, kneeling, and climbing. Candidates should be prepared for physically demanding tasks while maintaining a high level of awareness and responsiveness in dynamic situations.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

• Current Cardiopulmonary Resuscitation (CPR) certificate.

• First Aid/Stop-the-bleed.

• Automated External Defibrillator (AED) certification.

• Current DPSST Unarmed Security Professional Certification

• Two(2) + years working with events, particularly in security, public safety, or problem-solving roles.

• Experience reviewing and enacting policies and procedures.

Screening and Evaluation

The application packet:

The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• Complete online application with all relevant experience listed

• Responses to supplemental questions

The selection process:

• Initial review of minimum qualifications.

• In-depth evaluation of application materials to identify the most qualified candidates.