HVAC Dispatcher

Job Description

Job Description

Who we are

Unique Indoor Comfort is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

What You’ll Do:

·Scheduling and Coordination: Manage field schedules, assign jobs to technicians, and optimize routing.

Project Coordination: Handle administrative tasks for on going projects, i.e. Permits, Inspection Scheduling, Client Communication.

Real-time Communication: Answering the phones and inbound emails. Act as the central communication hub for field technicians, providing them with job details and timely updates.

Customer Interaction: Address client inquiries both online and over the phone, ensuring they are informed and satisfied from service start to finish.

Data Management: Maintain up-to-date records, from job statuses to client databases. Working with field techs to ensure positive customer relations,

data entry including but not limited to entering purchase orders and preparing estimates and invoices.

Emergency Handling: Coordinate rapid responses for any emergency or last-minute service requests.

Tech Proficiency: Utilize Service Titan software and communication tools to optimize operations.

Communication Proficiency: Ability to convey information clearly and listen actively.

Adaptability: Thrive in a fast-paced environment, adjusting to changes as needed.

What you need to succeed:

· Three years of customer service and/or field service logistics experience.

· Preferred three years of experience in home services/construction

· ServiceTitan experience preferred

· Strong Computer skills – MS Office, database management, etc.

· Clear, confident, & effective communicator over the phone (with customers) and in person (with team).

· Strategic thinker who possesses the ability to anticipate problems and find solutions.

· Strong organization skills with attention to detail.

· Good time-management, possessing the ability to balance priorities.

· Self-starter and able to work successfully without supervision.

· Competitive, ambitious and results oriented, energized by achieving and exceeding goals.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Talk and hear, both in person and by telephone.

· Use hands repetitively to operate standard office equipment.

· Must be able to lift up to 15 pounds at times.

· Close vision, distance vision.