Program Director of Business Operations

Job Description

Job Description

Location : Danvers and Peabody, MA Area

Schedule : Monday - Friday, 8:00 AM - 4:00 PM

Target Pay : $70,720 per year

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

Through our innovative community-based social enterprises, Northeast Arc creates meaningful employment and community participation opportunities for individuals with disabilities while delivering valuable services to the public. As the Program Director of Business Operations, you will lead mission-driven business ventures that promote positive outcomes for the individuals we serve while ensuring operational excellence, financial sustainability, and continued growth.

As the Program Director of Business Operations, you will provide leadership and operational oversight for Heritage Shredding, The Caning Company, and Steps to Create, all operating within the Community Employment Services (CES) division.

This role provides leadership and oversight for Northeast Arc's social enterprises, ensuring operational excellence, regulatory compliance, financial sustainability, and quality service delivery. The Program Director will supervise staff, manage resources, and balance mission-driven services with the business, financial, and growth needs of each enterprise.

Responsibilities

• Provide leadership, oversight, and support for individuals with intellectual and developmental disabilities participating in CES programs, ensuring person-centered services, meaningful employment opportunities, and positive outcomes while balancing operational and business objectives.
• Assist with recruitment, onboarding, training, supervision, coaching, and performance management of employees in collaboration with program leadership; monitor program performance and outcomes, implementing improvements to support operational effectiveness and service quality.
• Promote cross-program collaboration and operational flexibility to support the needs of individuals served throughout the Day Services Division.
• Provide operational oversight of Heritage Shredding to ensure growth within the customer base and that materials are secured and destroyed according to industry standards; maintain NAID certification and ensure adherence to all applicable security, confidentiality, quality, and regulatory requirements.
• Apply business acumen to assess the financial health, operational performance, market position, and growth potential of each assigned business, using data, customer trends, revenue performance, expenses, staffing levels, and production capacity to make informed business decisions.
• Develop and implement business plans, pricing strategies, productivity goals, and growth initiatives that support both mission impact and financial sustainability.
• Oversee marketing, sales, and business development activities to increase visibility, customer engagement, and revenue generation; develop new business opportunities and promote the growth of existing businesses.
• Serve as a primary liaison to customers, community partners, and stakeholders, promoting positive relationships and ensuring customer satisfaction.
• Ensure compliance with Department of Labor requirements, DDS regulations, quality standards established internally and by the Office of Quality Enhancement (DDS), accreditation requirements, and agency policies and procedures; ensure staff receive required training and maintain compliance with applicable industry standards.
• Perform other duties and special projects as assigned.

Education and Experience

• BA/BS preferred with a minimum of 2 years of supervisory or management experience within human services.
• Experience managing business operations, social enterprise programs, revenue-generating services, or comparable operational/business functions within human services, vocational services, employment services, or disability service organizations strongly preferred.
• May substitute education with additional supervisory and/or relevant business operations experience.

Skills, Knowledge, and Abilities

• Knowledge of person-centered supports, community-based employment services, and supporting individuals with intellectual and developmental disabilities.
• Strong business acumen with the ability to understand and manage revenue, expenses, profitability, customer needs, market opportunities, and operational performance.
• Ability to analyze financial and operational data and translate findings into practical business strategies.
• Knowledge of sales, customer service, pricing, budgeting, production planning, and business development practices.
• Understanding of DDS billing and reporting systems.
• Experience using Microsoft Office, including Excel, Word, Outlook, ACT!, and QuickBooks.
• Excellent organizational, administrative, and interpersonal skills, with strong problem-solving and time-management abilities.
• Must successfully complete and pass all required background checks as a condition of employment.

Driving Requirements

• Valid driver's license and reliable transportation required.

Physical Demands

• Must be able to meet the physical needs required to support people served.
• Ability to stand for periods of time

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It is our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer:

• Medical, dental, and vision coverage (for employees working an average of 30 hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development (trainings, conferences, CEUs, and more)
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional perks, including employee discounts and more

About Us

Northeast Arc is a nonprofit organization dedicated to helping children and adults with disabilities live, work, engage in civic life, and participate fully in their communities. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it is the individuals we serve or the employees who support them, we recognize that every person brings unique strengths and valuable contributions.

Northeast Arc is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other characteristic protected by law.

Keywords: Program Director, Business Operations, Social Enterprise, Community Employment, Human Services, Intellectual and Developmental Disabilities (IDD), Vocational Services, Heritage Shredding, The Caning Company, DDS, Community-Based Employment Services.