Night Auditor

Job Title: Night Auditor – Cherry Tree Inn Suites, 2345 Us 31 North, Traverse City, MI 49686 The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. Responsibilities Assist guests with late check‑ins and early check‑outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Process check‑ins and check‑outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day’s operations. Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Post charges, payments, and adjustments to guest accounts accurately. Perform end‑of‑day reconciliation and close the day's financial transactions in the hotel's property management system. Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education or equivalent experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem‑solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort Physical work is a primary part of many hotel jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, lifting up to 50 lbs, and operating equipment in an interior environment. Benefits Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Flexible Spending Accounts 401(k) Retirement Plan with Company Match Paid Time Off, Vacation and Holidays Employee Assistance Program Benefits may vary by location. Part‑time benefits also available. EEO/VET/DISABLED Statement Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor. #J-18808-Ljbffr