Spa Front Desk Receptionist

Job Description

Job Description

Description:

SPA FRONT DESK RECEPTIONIST| TAILWATER LODGE  

Set on the scenic banks of the Salmon River, Tailwater Lodge, part of the Tapestry Collection by Hilton™, offers the perfect blend of outdoor adventure and tranquil relaxation. From Orvis-endorsed fishing and shooting sports to our indoor pool, hot tub, and full-service spa, there’s something for everyone.

Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently hiring a Part-Time Spa Front Desk Receptionist. This position offers approximately 10–20 hours per week (weekdays and weekends).

Job Duties: (include, but not limited to)

• Warmly greet and assist guests with check-in, billing and check-out process
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
• Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests
• Accurately book, change and cancel spa appointments
• Be highly knowledgeable about all spa retail products and assist guests with spa retail purchases
• Conduct tours of the spa facilities for potential guests when requested by management
• Possess a thorough sales knowledge of all spa services, rates and retail product costs
• Maintain a thorough knowledge of general facility programs and services, and be able to explain them to guests
• Make reminder phone calls to guests about their appointments as requested
• Regularly check the relaxation lounge and locker rooms for areas that will need tidying up
• Assist guests with special requests and provide hospitality services as directed, such as water, tea service, etc.
• Accurately promote and provide detailed descriptions of retail products, sales and special promotions
• Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested guests at reception desk
• Keep Spa Reception Desk and lobby reception areas immaculate
• Must have open availability, including weekends
• Protect the privacy of all guests and handle with discretion any information they may provide to the spa
• Maintain a presence of calm composure, even in the most stressful situations
• Work diligently to support the Tailwater Spa hospitality and team philosophy throughout the facility
• Comply with all departmental and company policies
• Maintain personal appearance and grooming standards consistent with the management’s standards
• Maintain accurate Tailwater Spa information through daily use of email and other forms of communication

Qualifications:  

• Excellent telephone etiquette and communication skills
• Must be Warm, enthusiastic and hospitable personal manner
• Good organizational skills and detail orientation
• Previous experience in working with the public both in person and by telephone
• Confidence and experience in dealing with guest relations and complaints

Become Part of Our Team and Enjoy:

• Paid Sick Time for all employees
• Paid Time Off for Full Time Employees
• 401K with Employer Matching
• GO Hilton Team Member Travel Rewards

Requirements: