Concessions Manager

We are seeking an experienced Concessions Manager for the Alliant Energy Center in Madison, WI . Unit Description The Alliant Energy Center of Dane County is located in beautiful Madison, Wisconsin and serves as a multi‑building entertainment venue for expositions, conventions, conferences meetings, banquets, consumer shows, outdoor events, concerts, and much more. The campus encompasses 164 acres and features Veterans Memorial Coliseum, Exhibition Hall, Willow Island, the Arena Building and nine modern agricultural buildings. Job Overview The Concessions Manager is responsible for overseeing the day‑to‑day operations of food and beverage services at the Alliant Energy Center. This includes managing client relationships, ensuring compliance with health and safety regulations, maintaining high standards of service quality, and maximizing revenue from concession operations. Essential Responsibilities Supervise all food and beverage concessions operations within the center. Oversee the preparation, presentation, and service of food and beverages during events. Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size. Manage relationships with clients on a daily basis. Ensure a high level of customer service is provided by all staff members. Handle customer inquiries, complaints, and feedback promptly and professionally. Ensure all food and beverage operations comply with local, state, and federal regulations. Assist with the setup and breakdown of concession areas. Ensure that special dietary requests or menu modifications are addressed as needed. Hire, train, and supervise concession staff. Create schedules to ensure proper staffing levels. Qualifications / Skills 1–2 years of experience in food service management or event concessions management. Experience in a large‑scale venue or multi‑purpose setting is a plus. Strong leadership and team management skills. Excellent client service and communication skills. Strong problem‑solving and conflict resolution abilities. Knowledge of health and safety regulations related to food service. Other Requirements Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly‑quartered environment. Hours may be extended or irregular to include nights, weekends and holidays. Benefits Health Savings and Flexible Spending Accounts Life and Disability Insurance Accident, Critical Illness, and Hospital Indemnity Coverage Identity Theft Protection Adoption Assistance Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. #J-18808-Ljbffr