Customer Service Representative | Part-Time | Centene Community Ice Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Customer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The Customer Service Representative also performs a variety of other support for the administration office, staff and the facility in general.

This role will pay an hourly wage of $15.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Located in the heart of the Maryland Park Lake District in Maryland Heights, Centene Community Ice Center and Saint Louis Music Park is an $83 million project funded through a public-private partnership with support from the City of Maryland Heights, St. Louis County, and the State of Missouri.

This state-of-the-art facility features four NHL-sized ice sheets, including a covered outdoor rink designed as a multi-purpose venue for concerts, festivals, and other events.

The primary tenants and major capital partners of the Centene Community Ice Center include the St. Louis Blues, Lindenwood University, St. Louis Blues Alumni, the St. Louis Blues AAA program, and the St. Louis Lady Cyclones. In addition to on-ice activity that extends beyond hockey, the facility offers sports medicine, therapy, training, and other ancillary medical services through Mercy Rehabilitation in partnership with EXOS Training. Other tenants include TPH Academy, Pure Hockey retail store, 101 ESPN Radio, and more.

The facility also features many food and beverage options including 314 Social which strives to be a St. Louis' hockey bar and restaurant by providing a flare to St. Louis favorites, the Schnucks Grab N Go for quick and easy selections, and our general concessions.

Responsibilities

• Provides information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk up customers and callers.
• Responds to inquiries regarding services, facilities, programs and events.
• Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person and/or in writing as required.
• Performs a variety of office clerical support activities.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record in software.

Qualifications

• Must be 18 years of age, or older.
• Ability to work a flexible schedule based on events, including long hours, nights, weekends and holidays as needed.
• Excellent customer service.
• Ability to follow basic instruction and direction.

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.