General Manager In Training

Optical Team Member

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities.

Position Summary:

Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead team in General Manager's absence.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Duties and Responsibilities:

Drive Business

Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results

Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives

Act with urgency to complete tasks and respond to patients and customers

Drive optical initiatives through team by planning and scheduling appropriately

Identify opportunities to grow business

Develop business plans and follow up on actions to drive profitable sales

Leadership

Assist with hiring, developing, training and managing teammate performance

Assist with store scheduling

Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations

Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

Customer Service and Patient Care

Provide and continuously model excellent customer service in all customer interactions

Partner with General Manager to provide appropriate direction and feedback to the team related to customer service

Dispense eyewear according to professional standards

Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

Career Progression

Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings

Minimum Knowledge, Experience & Skills Requirements:

ABO/Shopko OCE Certification required

High School Graduate or equivalent

Optician experience desired

Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)

Able to analyze and solve issues of varied scope: able to act decisively to implement solutions

Solid organizational and planning skills

Able to continuously monitor progress in relation to goal attainment

Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.

Able to set impactful goals and motivate team to deliver results

Able to multi-task and remain flexible in an ever-changing environment

Demonstrate commitment to provide great customer service

Solid computer knowledge to include Microsoft Office Suite of programs

Essential Functions & Work Requirements:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Ability to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Demonstrate physical agility (bending, twisting, reaching and pulling)

Able to operate a cash register, various optical equipment and tools

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.