Retail Customer Service Rep 1

Customer Service Representative

This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

Responsibilities:

• Receiving and greeting customers in the local office and/or over the phone or online
• Processing payments and balancing cash funds:
• Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
• Assisting customers with electrical service issues:
• Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
• Responding to customers with billing or collection inquiries:
• Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
• Promoting and selling Alabama Power Company products and services:
• Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC
• Assisting customers with program requests:
• Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
• Educating customers on ways to avoid/address service or payment issues in the future:
• Understands the meter reading process and billing cycle
• Assisting with merchandise sales
• Representing Alabama Power Company to customers in a positive manner

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."