Assistant General Manager

ASSISTANT GENERAL MANAGER Full Time, Salary Job Family: Operations Reports to: Managing Partner Position Overview We are looking for an Assistant General Manager, who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe. What You’ll Do As the Assistant General Manager, you’ll support a high-care, high-performance culture that operates with speed and determination in delivering outcomes. You will be responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an “no judgments” environment. You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants. What Success Looks Like Fully staffed with high performers across MSRs KPIs consistently meet or exceed, with clear performance standards, ongoing coaching, and performance management driving individual and collective achievement. Deliver member and guest experience through high hospitality True operations partner to Managing Partner—owning scheduling/labor, asset/inventory management, facility cleanliness, and front desk oversight. Club runs smoothly with 100% policy/procedure compliance, crisp facility standards, and full utilization of Crunch tools for communication, documentation, and operations. About You You positively influence others and create alignment and forward movement. Develop strong knowledge of established processes and serve as a reliable resource for the team. Communication is clear, direct, and focused on helping the team move forward confidently. You bring consistent energy and commitment to challenging work, making thoughtful, timely decisions and maintaining strong accountability for results. Responsibilities Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times Monitor scorecard performance of the staff to meet or exceed expected KPI standards Lead by example by delivering personal and team performance targets Manage team member performance standards, with on-going development, training, and coaching Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience” Assist and support the Managing Partner in the areas such as, but not limited to: Scheduling and labor management Member service resolution with pace and empathy Resolving or escalating employee issues or concerns Lead generation and outreach efforts to impact new member sales New member acquisition and member integration into all services and programs offered Team member goal setting, development plans, and regular staff meetings Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures Involvement and supervision in all front desk related activities Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration Ensure consistent compliance with all Crunch policies, procedures, and service standards Qualifications 2 years of fitness and/or customer service-oriented management experience preferred Experience executing objectives quickly and effectively including achieving KPIs required Experience leading and/or supervising employees preferred CPR/AED certification required (can be obtained within 30 days of hire) Understanding of labor control, optional staffing levels and controls overtime Ability to maintain high standards at the gym Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions Physical Requirements This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours Education Requirements High school diploma or GED required Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full time positions Basic Life and AD&D HSA Short-term disability Free gym membership Equal Opportunity Employer UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr