Assistant General Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development

WHAT IS KIDSTRONG?
KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.

At KidStrong, Assistant General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As the second-in-command, you’ll partner closely with the General Manager to cultivate a culture of growth, development, and excellence—empowering both our passionate coaches and the incredible families who walk through our doors. 
 
If you’re ready to take on a role where your leadership creates a lasting impact on kids, families, and team members, we want you on our team!

RESPONSIBILITIES:  
CENTER OPERATIONS:

• Understand the center’s key KPIs and financials to make informed and responsible business decisions. 
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service. 
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc. 
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms. 
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability. 
• Support the social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries. 

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow. 
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships. 

LEADERSHIP

• Foster a coaching culture - see something, say something. 
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality. 
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands. 
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 10-15 coaching hours per week

DNA / Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Exhibit High Standards 
• Leads by Example 
• Passion
• Command Presence 
• Desire to Teach Kids 
• Professional 
• Mentor 
• Planning/Organizing  
• Oral/Written Communication 
• Teamwork 
• Coachable/Low Ego Mindset 
• Adaptability