Loan Servicing Specialist

Servicing Operations Senior Specialist As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. The requests could pertain to but are not limited to Home Equity Lines of Credit, Personal Loans, Overdraft Lines of Credit, Deposit and Savings products. Primary responsibilities include: Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment. Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s). Research routine customer or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within service level agreements. Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems. May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit. Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management. The position may include reporting responsibilities and may assume department administrative duties as needed. Qualifications, Education, Certifications and/or Other Professional Credentials: Strong attention to detail Ability to prioritize and meet deadlines Ability to follow directions, multitask and work independently Ability to readily adapt in a fast pace ever changing work environment Advanced typing and strong computer skills including Outlook, Microsoft Word and Excel Ability to work in team environment to meet goals set forth Requires ability to navigate a data entry system or other relevant applications Effective interpersonal stills, must be a team player as you will interact with various colleagues across the Consumer Deposits and Loan Servicing department Ability to work additional hours as needed Operations/banking experience preferred Hours & Work Schedule: Hours per Week: 40 Work Schedule: Monday - Friday 8:00am - 5:00pm Position is fully onsite in Johnston office.