Patient Assistance Specialist - Ophthalmology/Retina Practice

Job Description

Job Description

Position Overview

The Retina Center of Texas is seeking a detail-oriented and compassionate Patient Assistance Specialist to support our patients in accessing financial assistance programs for high-cost retinal medications and treatments. This role is critical in ensuring patients receive timely care by helping them navigate co-payment assistance programs and Patient Assistance Programs (PAP).

Key Responsibilities

• Assist patients in obtaining financial support through co-payment assistance programs and PAP enrollments.
• Educate and clearly explain available assistance programs to patients in a professional, compassionate, and easy-to-understand manner.
• Collect and verify required documentation and information needed for program eligibility and approval.
• Complete and submit enrollment applications accurately and in a timely manner.
• Follow up on applications and communicate status updates to patients and providers.
• Maintain detailed documentation of all patient interactions and program submissions.
• Work closely with physicians, billing, and clinical teams to ensure seamless patient support.
• Stay updated on payer requirements, program changes, and eligibility guidelines.

Qualifications

• Previous experience in medical billing, patient assistance programs, or healthcare administration preferred.
• Knowledge of retina medications and specialty drug assistance programs (e.g., Eylea4U, Genentech Access, etc.) is a plus.
• Strong communication and interpersonal skills with the ability to explain complex information clearly to patients.
• Highly organized with strong attention to detail and follow-through.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficient in EMR systems and Microsoft Office applications.

Retina Center of Texas’ premier team of board-certified, fellowship trained retina specialists are dedicated to treating retinal diseases with the most innovative treatments and surgeries available in the Dallas-Fort Worth Metroplex.

Company Description

Retina Center of Texas’ premier team of board-certified, fellowship trained retina specialists are dedicated to treating retinal diseases with the most innovative treatments and surgeries available in the Dallas-Fort Worth Metroplex.