Help Desk & Tech Support Specialist

JOB SUMMARY

The Help Desk and Tech Support Specialist provides first- and second-level technical assistance to employees across a California-based healthcare Management Services Organization (MSO). This role supports clinical and administrative operations by troubleshooting hardware, software, network, and application issues while ensuring compliance with HIPAA, data security standards, and company policies. The role emphasizes customer service, timely issue resolution, and accurate documentation in a fast-paced healthcare environment.

Requirements

MINIMUM & PREFERRED QUALIFICATIONS

Education/Training

Minimum: High school diploma or equivalent

Preferred: Associate’s degree or coursework in Information Technology, Computer Science, or related field

Experience

Minimum: 1+ years of help desk, technical support, or customer-facing IT experience

Preferred: Experience supporting healthcare, MSO, or clinical environments. Experience with HIPAA-regulated systems and PHI

handling.

Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of this position.

Certification(s)

Preferred: CompTIA A+, Network+, or equivalent; Microsoft or other relevant technical certifications

Skills, Knowledge & Abilities

• Strong customer service and interpersonal communication skills
• Working knowledge of Windows OS, Microsoft 365, and basic networking concepts
• Ability to troubleshoot and resolve technical issues efficiently
• Understanding of data privacy, security best practices, and HIPAA requirements
• Ability to document work clearly and accurately
• Strong organizational skills and attention to detail
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Ability to work independently and as part of a team

Physical, Mental & Environmental Requirements

The physical, mental, and environmental demands described here are representative of those required to successfully perform the essential functions of this job. This position requires the ability to perform typical office- and clinical-support activities, including prolonged computer use, clear visual focus on screens and documentation, and effective communication via phone and electronic systems. The role involves sitting, standing, walking, and occasional movement between office locations, as well as lifting and carrying IT equipment up to 25 pounds. The work environment may include frequent interruptions and requires sustained concentration, problem-solving, and adaptability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.