IT Service Delivery Manager

$74.92k

Davenport Community Schools

Davenport, IA

Position Type:
Other/Other

Date Posted:
8/31/2026

Location:
ASC

Date Available:
ASAP

Closing Date:
Open Until Filled
The Davenport Community School District is an EEO/AA employer.

Minimum Salary: $74,915.75 (additional salary potential based on experience & education)

Applications will be accepted from:

All current district employees and external applicants may apply online by completing the external application.

Duties & Responsibilities

Works with team members including IT Technicians, Network Administrators, as well as external vendors and/or service providers.
Provides day to day operational oversight, information dissemination, question and issue resolution.
Supports the day-to-day and long-term support of technology usage and integration of technology within the district.
Manages resources and engages with staff in a way that supports high performance.
Provides technical direction to the Field Technicians and Help Desk personnel assisting in problem resolution.
Serves as the point of escalation for challenging and unresolved problems and or incidents.
Promotes a culture of continuous improvement and customer service excellence.
Establishes processes and procedures designed to ensure consistent quality service performance and customer satisfaction.
Provides an effective level of management in communicating processes to customers and supports them in the effective delivery of instruction.
Ensures IT operating systems, hardware and software comply with life cycle replacement schedules.
Ensures compliance with software licensing agreements by maintaining an accurate and up-to-date tracking of software purchases, license keys and installations.
Installs and tests software as needed and assists in the training associated with the software.
Works on all technology equipment in the district (computers, Chromebooks, interactive displays, projectors, etc.).
Assists with software applications (troubleshooting, website access, software access) to resolve problems.
Provides technical help in person and over the phone.
Creates documentation of processes, issues and resolution.
Accountable for metric/performance reporting.
Recruits, develops and retains Help Desk and Technician staff
Manages and completes projects assigned.
Performs other duties as assigned.

Physical Requirements

Sitting, standing, lifting and carrying (up to 50 pounds), reaching, squatting, climbing stairs, kneeling, moving equipment/boxes up to 50 pounds.
Ability to sit for extended periods of time.
Good attendance and punctuality are required.

Work Environment

Ability to work within various degrees of noise and temperatures.
Flexibility and patience are required.
Fast paced environment with constant contact with staff.
Must be self motivated and able to complete work without direct supervision.

Minimum Requirements

Five (5) years of experience in a technology environment required.
Experience with IT operations, service desk, deskside, IT asset management and workstation management environments required.
Experience analyzing and prioritizing technology related work.
Experience with troubleshooting IT related issues and critical thinking.

Desired Requirements

Experience communicating effectively and has outstanding interpersonal skills.
Detail oriented with the ability to manage multiple issues simultaneously, with exceptional follow through.
Experience with presenting and training staff and customers.
Ability to learn new technologies, tools and equipment quickly

Apply

Vacancy posted 2 days ago

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