BDC Agent
ZT Corporate
divh2Customer Service Agent/h2pThe agent will be responsible for inbound and outbound customer communications, responding to internet and phone inquiries, and setting up appointments for the sales and service departments. This role plays a critical role in driving showroom traffic, improving customer satisfaction, and increasing dealership revenue./ph3Requirements/h3ulliHandle inbound and outbound calls, internet leads, texts, and emails in a professional and timely manner/liliRespond to customer inquiries regarding vehicle availability, pricing, incentives, and service appointments/liliSchedule and confirm appointments for sales and service appointments/liliFollow up with unsold prospects, missed appointments, and previous customers/liliMaintain accurate customer records in the CRM system/liliMeet or exceed daily activity and appointment set/show goals/liliWork closely with sales managers and leadership to maximize conversion rates/liliDeliver a consistent, positive customer experience that reflects Ron Carter Chevrolet GMC/li/ul/div
Vacancy posted 3 days ago
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