Branch Manager

Job Description

Job Description

Description:

ICM Solutions is seeking a hands-on, results-driven Branch Manager to lead our Phoenix, AZ operations. As a rapidly growing equipment dealer serving the mining, aggregates, and paving industries throughout the Mountain West, ICM offers the opportunity to make a visible impact while helping customers maximize equipment uptime and productivity. We are looking for a leader who embraces accountability, develops people, prioritizes safety, and thrives in a fast-paced environment where initiative, teamwork, and continuous improvement are valued.

Key Responsibilities

• Lead all branch operations (Parts and Service) with a focus on safety, customer satisfaction, employee engagement, and profitability
• Manage, coach, and develop Parts and Service team members, including performance management and employee development
• Ensure efficient scheduling, workflow management, and delivery of high-quality service to customers
• Build and maintain strong customer relationships while resolving escalated service and operational concerns
• Oversee parts operations, inventory processes, shipping, receiving, and customer support activities
• Partner with Sales, Rental, Parts, and Service teams to drive business results and enhance the customer experience
• Develop and implement strategic initiatives that align with ICM’s business objectives and customer support goals
• Identify and implement process improvements that increase operational efficiency and branch performance
• Maintain a clean, safe, and professional facility that reflects ICM's standards and values

Requirements:

• 4-year college degree (preferred but not required)
• 7+ years of direct managerial and team building skills experience
• Ability to recruit, train, manage, and mentor a high-functioning and effective team
• Demonstrated ability as a self-starter, motivated, and results driven to act independently and with minimal direction
• Ability to think critically to solve problems in a complex work environment with urgency and agility
• Strong interpersonal communication, organizational, and time management skills
• Financial literacy and business acumen
• Proficient in Windows, Microsoft applications, and related business systems

Why ICM Solutions?

• Fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America.
• Strong, people-focused culture where your work truly makes an impact.
• Competitive benefits: PTO, paid sick time, medical/dental/vision/life insurance, 401(k) with company match, and more.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).