Patient Access Representative Associate

Patient Access RepresentativeOpportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.As a Patient Access Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service while ensuring accurate patient registration, insurance verification, and financial counseling. You will support patient access operations by facilitating seamless patient experience, maintaining data integrity, and assisting patients with financial and registration-related processes.As part of a collaborative, patient-centered team, you will help foster a culture built on Performance, Innovation, Relationships, Inclusion, Compassion, Integrity, Excellence, and Teamwork, demonstrating these values in every patient interaction.Location: 800 E28h St, Minneapolis, MN 55407Schedule: Week 1 - Monday, Tuesday, Wednesday, Thursday - 9:30 AM - 6 PM; Sat 7 AM - 3:30 PM; Week 2 - Sunday - 7 AM - 3:30 PM Tuesday, Wednesday, Thursday, Friday - 9:30 AM - 6 PMPrimary Responsibilities:Patient Registration & Customer Service Greet and assist patients, families, and visitors in a professional and compassionate mannerVerify demographic, insurance, and guarantor information, and document it in the electronical medical record (EMR)Obtain required documentation, signatures, and consent formsAssist with scheduling add-on or follow-up appointments as neededAssist patients in completing forms and requests for information and route documentation to the appropriate departmentProvide wayfinding assistance and guide patients to the appropriate appointment, clinic location, or procedure areaManage inbound and outbound telephone calls, ensuring prompt, professional and courteous serviceCollaborate effectively with peers to manage complex registration scenarios, patient concerns, and customer service situations while ensuring a positive patient experienceInsurance Verification & Revenue Cycle Support Verify insurance eligibility and benefits informationCollect copayments, deductibles, and other point-of-service paymentsEducate patients regarding insurance benefits, estimated financial responsibility, financial assistance programs, and payment optionsScreen patients for financial assistance eligibility and assist with application processesEscalate complex billing or financial concerns as appropriateOperation Support & Team Collaboration Provide technical and functional guidance to team members as appropriateMaintain compliance with organizational policies, patient privacy standards, and regulatory requirementsCollaborate with clinical staff, providers, revenue cycle teams, and other departments to resolve registration-related issuesContribute to departmental performance goals related to patient satisfaction, registration accuracy, productivity, point of service collections, and operational efficiencyAssist with onboarding, training, and mentoring as required by business needsPerform other duties as assignedWork Environment & Success Factors:This role supports hospital departments, including the Emergency Department, and requires the ability to work independently in fast-paced environment where priorities can shift quickly.Successful candidates will demonstrate:Strong attendance, reliability, and punctualityMaintains composure and professionalism in high-pressure situationsDemonstrate our values and create a culture where our mission comes to life by fostering a positive, respectful, and collaborative work environment and maintaining a commitment to teamwork and high-quality customer serviceThe ability to work independently while demonstrating accuracy and accountabilityExcellent critical thinking, adaptability, and organizational skillsThe ability to assist patients who are experiencing medical emergencies, emotional distress, behavioral concerns, or challenging circumstancesFlexibility to adapt to changing patient volumes, departmental needs, and operational demandsActive participation in team huddles, department meetings, training activities, coaching sessions, and one-on-one discussions, demonstrating engagement, professionalism, and openness to feedbackMaintains accountability for reviewing emails, calendars, department announcements, and other designated communication channels, and acts on relevant information in a timely mannerCompletes continuing education requirements in a timely manner. This role is best suited for individuals who enjoy a fast-paced setting, can effectively manage multiple responsibilities simultaneously, and thrive in an environment where no two days are the same.What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:6+ months of customer service experience in a retail, office, or healthcare settingIntermediate level of proficiency in computer skills with the ability to learn and navigate multiple software systemsAbility to work two-week rotation - Week 1 - Monday, Tuesday, Wednesday, Thursday - 9:30 AM - 6 PM; Sat 7 AM - 3:30 PM; Week 2 - Sunday - 7 AM - 3:30 PM Tuesday, Wednesday, Thursday, Friday - 9:30 AM - 6 PMMust be 18 years of age OR olderPreferred Qualifications:Previous Emergency Department, Urgent Care, Patient Access, Registration, Admissions, or Revenue Cycle experienceExperience working in a high-volume customer service environment requiring rapid prioritization and multitaskingExperience with Epic or other electronic medical record (EMR) softwareKnowledge of insurance verification, financial counseling, and billing processesExperience managing difficult conversations or de-escalating challenging customer situationsPhysical Demands:Frequent standing, walking, bending, reaching, twisting, and movement throughout the workdayAbility to push and maneuver a workstation on wheels through patient care and registration areasAbility to alternate between sitting and standing for extended periods based on operational needsAbility to lift weight up to 10 lbs. occasionally and up to 5 lbs. frequently**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you