Teller

Summary

The Teller is the the agent cashier in the Finance Service for Central Texas Veterans Health Care System (CTVHSC).

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Duties

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Major duties include, but are not limited to:

• Acts as disbursing agent for the Treasury Department with a cash advance provided by the Treasury Department. Employee is personally and financially responsible for proper accounting of this advance at all times by maintaining accountability of vouchers paid, and updates numerous excel workbooks to include the OF1129 -Cashier Reimbursement Voucher and/or Accountability Report.
• Makes disbursements in accordance with existing directives and is responsible for the maintenance and control of the cash advance and funds disbursed as distinguished from any funds which may be received as a collection item.
• Correct and take care of any shortages in advance and deposits any overages which may occur.
• Accepts remittances as deposits to patient's accounts as well as payment for all types of indebtness to the United States which the Department of Veterans Affairs (DVA) is concerned.
• Trains and assists alternate cashiers in the proper performance of their duties as affected by regulation and policy changes.
• Advises supervisor of problems occurring in the cashier function and helps to identify problem areas.
• Accepts remittances for all the following types of collections:
  • 1. Collections from third party insurance billings for Medical Care Cost Recovery (MCCR).
  • 2. Collections from ineligible patients for medical care.
  • 3. Collections for individuals and third parties for tort feasors.
  • 4. General and specific donations to General Post Funds.
  • 5. General Fund receipts, such as proceeds from rents, telephone commission, fees for services, recoveries, refunds, etc.
  • 6. Employee debts, including salary overpayments
  • 7. Appropriation reimbursements and refunds.
  • 8. Receipts to the VA Suspense Accounts when the purpose of remittance cannot be identified, or the appropriation or fund to be credited cannot be determined at the time of receipt.
• Disburses cash to payees upon presentation of voucher after verifying that voucher contains necessary authorization and obtaining proper identification from payee.
• Incumbent receives and pays patient fund vouchers at the window and then, include vouchers with daily replenishment. Incumbent process patient funds deposits and include these with OTCNET deposit FSR tickets.
• Cashes VA pension and disability checks, Social Security benefits checks, and certain other negotiable instruments for veterans.
• Prepares daily Deposit Tickets electronically via OTCnet and submits to local depository for deposit of collections and accommodation exchange instruments to Treasury.
• Reviews the clearance of separating employees to see if there are any debts owed to the Federal Government prior to releasing the employee's final salary check. Returns undeliverable salary checks to the Treasury.
• Reconcile all transactions performed in Vista to ensure that the information matches the deposit.
• Incumbent organizes daily deposits using a field service receipt (FSR) and applicable backup documentation provided, closes automated receipts, run a tape and review deposit totals with the deposit amounts in the U.S Treasury website-OTCNET. Incumbent organizes payment vouchers with all applicable documents, includes them with daily replenishments and run a tape. Witness accountability and retrieval of funds placed into the night depository.
• Travel to various areas in the hospital to collect funds from veterans and ensure that they are secured.
• The incumbent verifies and signs for the delivery of funds received from the armored courier service.
• Processes Beneficiary Travel Vouchers for payment via mail out.

Work Schedule: Monday-Friday; 8:00am - 4:30 pm

Virtual: This is not a virtual position.

Position Description/PD#: Teller / PD08112A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work requires walking, bending, packing, and carrying about of objects such as files and file boxes and picking up office supplies as needed. Individual may be required to spend extended periods of time in a standing position.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/26/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs actions to resolve problems using procedures and regulations to ensure the solution is appropriate and in compliance; Identifies the nature of a problem, error, issue, or inquiry; Reviews and explains corrective action(s) required to come to a comprehensive resolution; Maintains appropriate security of sensitive data from unauthorized access to ensure compliance with privacy laws and regulations.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four full academic years of successfully completed education above the high school level. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires walking, bending, packing. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.