Administrative Specialist III

Job Title: Administrative Specialist III
Locations: Charlotte, NC 28214 (Onsite)
Duration: 36 Months
Locations: Toddville-Charlotte, or Brecon Ops in Cinci.

Job Description:
Training Coordinator:
Travel maybe up to 20%. Midwest may have to travel to Charlotte. Charlotte may have to travel 10% to Midwest or FL but will know well in advance. Mgr will book hotel and rental car but CW must be able to book flight and expense when needed.

Will need to work onsite at least for the 1st 90 days or until comfortable with the system and role. It will then be hybrid but onsite 4 days a week.

Role Purpose
Provide operational, administrative, scheduling, logistical, and Learning Management System (LMS) support that enables reliable, organized, and scalable delivery of training programs within Training Delivery & Professional Services. The Training Coordinator centralizes day-to-day execution support, so training is scheduled, tracked, compliant, and delivered smoothly, allowing learners, instructors, and program managers to focus on successful learning outcomes.

Role Summary
The Training Coordinator manages the coordination and administration required to support classroom, virtual, and hands-on training. The role serves as the primary LMS owner for Training Delivery & Professional Services, manages calendars and training logistics, maintains rosters and records, supports learner enrollment and communications, prepares reports, and ensures facilities and materials are ready for delivery. The position implements established plans, manages daily coordination, resolves routine issues, and escalates matters requiring program or leadership decisions.

Key Responsibilities
Training Scheduling and Logistics
Schedule training sessions, instructors, meetings, classrooms, and hands-on training events.
Maintain training calendars and coordinate facilities, equipment, meals, lodging, vendors, and other delivery logistics as applicable.
Ensure training spaces are clean, professional, prepared, and ready for scheduled delivery.
Coordinate printing, distribution, and availability of participant and instructor materials.

LMS Administration and Learner Support
Serve as the primary LMS owner and first point of support for Training Delivery & Professional Services.
Create, update, organize, and support training courses and learning activities in the LMS.
Manage registrations, enrollments, waitlists, rosters, course access, assignments, and closeout activities.
Troubleshoot routine LMS issues and provide user support to learners, instructors, and program teams.

Training Records, Compliance, and Reporting
Maintain accurate training records, completion data, rosters, and required documentation.
Monitor assigned training requirements and support timely compliance reporting.
Prepare and distribute standard reports on enrollment, participation, completion, assessments, evaluations, and other program measures.
Collect evaluation data and provide results to program managers and other designated stakeholders.

Communications and Coordination
Prepare and distribute training announcements, confirmations, reminders, deadlines, and schedule changes to participants and leaders.
Serve as a responsive coordination point for learners, instructors, program managers, vendors, and internal stakeholders.
Monitor requests, track follow-up actions, and escalate delivery risks or unresolved issues as needed.

Program Support
Support special projects, workforce programs, participant events, and other Training Delivery & Professional Services priorities as assigned.
Identify opportunities to improve administrative processes, workflow, consistency, and learner experience.

Decision-Making and Accountability
Implement approved plans and established processes while independently managing daily coordination and priorities.
Use judgment to resolve routine scheduling, LMS, logistics, and learner-support issues within established guidelines.
Compare available options, recommend practical solutions, and escalate issues that affect scope, budget, compliance, or program outcomes.
Maintain confidentiality, accuracy, responsiveness, and dependable follow-through in all assigned work.

Core Competencies
• Project and event coordination
• Customer service and stakeholder relationship management
• Organization, prioritization, and time management
• Data reporting and basic analytics
• LMS administration and user support
• Problem solving and troubleshooting
• Training records management and attention to detail
• Process improvement and workflow coordination
• Clear written and verbal communication

Qualifications
Required / Basic
High school diploma or GED.
Three years of related experience.
Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
Demonstrated ability to organize, prioritize, and manage multiple assignments.
Effective written, verbal, interpersonal, and customer-service skills.

Preferred
Bachelor's degree in training and development, business, or a related field.
Experience administering Cornerstone or another Learning Management System.
Experience managing databases and using SharePoint.
Experience coordinating training, events, facilities, vendors, or learner onboarding.

Role Impact
By centralizing scheduling, logistics, LMS administration, records management, reporting, and learner support, the Training Coordinator strengthens execution across Training Delivery & Professional Services. The role reduces administrative burden on program managers and instructors, improves consistency and visibility, and helps training programs operate efficiently and effectively.

Qualification Assessment
Must Have
Education Requirements
High School Diploma/GED
Yes
Mobility Classification
Onsite teammates