Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2025 and is currently a small but growing team of two, with a strong focus on building something meaningful from the ground up. Prior to opening the agency, I spent several years as an Area Manager with Enterprise Rent-A-Car, where I developed a passion for leadership, team development, and performance-driven environments. After being recruited by State Farm, I saw an opportunity to create a business that combined competitiveness, teamwork, and long-term impact.

Family is a major priority here - I’m married with two children, and that perspective shapes how I lead and support my team. We believe in working hard while also maintaining balance, flexibility, and a positive atmosphere. Outside the office, giving back matters to us as well. I currently coach basketball at the Boys & Girls Club and am excited to become even more involved in the local community as we continue to put down roots.

For our team, we offer 10 days of PTO, a Simple IRA, a hiring bonus, and a strong emphasis on work-life balance. Our culture is fun, competitive, and family-oriented, with everyone working together toward shared goals. We’re looking for resilient, communicative, and positive team members who don’t shy away from challenges, can push through rejection, and thrive in a fast-paced, team-first environment.

If you’re motivated, competitive, and ready to grow alongside an agency that’s just getting started, this could be a great place to build your next chapter.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with John Cook - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.