Senior Manager, Operations

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Are you ready to shape the future of sports fan engagement on a global scale? Fanatics is building a leading global digital sports platform; with the Fanatics App positioned as the front door to fandom. Our vision is to connect with sports fans across their digital journey, creating a sense of community and shared passion. We're building an integrated, personalized, and immersive experience across all Fanatics businesses, igniting the power of sports to foster connections, inspire change, and drive community. We're a team that values collaboration, creativity, and the power of sport to unite people worldwide. Fanatics is seeking a Senior Manager, Operations to lead the execution of promotional and content operations across the Fanatics App. This role is responsible for ensuring marketing campaigns, promotional offers, bonus experiences, and in-app content are delivered accurately, efficiently, and on time. Reporting into the Sr. Director of CRM & Ops, this leader will manage a team responsible for the day-to-day execution of hundreds of promotional builds while developing scalable processes, operational playbooks, and quality standards that enable rapid experimentation and best-in-class customer experiences. This role requires someone who thrives in a fast-paced environment, enjoys building operational excellence, and can effectively partner across Marketing, CRM, Commercial, Product, Analytics, Legal, Customer Service, and Engineering. What You’ll Do Own Promotional Operations Lead the end-to-end operational delivery of promotions across the Fanatics App. Manage a team responsible for approximately 200 daily promotional and content builds, including: Promotional cards Bonus campaigns In-app merchandising Sporting event activations Ensure promotions launch accurately and on schedule while maintaining operational excellence. Oversee activation, deactivation, maintenance, and extension of existing promotional campaigns within the CMS. Lead Content & Campaign Execution Manage daily execution of in-app marketing campaigns supporting ecosystem initiatives. Ensure campaign assets, messaging, links, eligibility logic, and promotional rules are implemented correctly. Own campaign QA and launch readiness processes. Monitor live campaigns and quickly troubleshoot operational issues to protect the customer experience. Audience & Segmentation Operations #J-18808-Ljbffr