Field Service Technician

Job Description

Job Description

The Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing Vecoplan industrial equipment at customer sites. This role serves as a critical technical resource and customer representative, ensuring equipment operates safely, efficiently, and reliably while delivering a high-quality customer experience.

Key Responsibilities

Installation & Commissioning

• Perform mechanical and electrical installation of Vecoplan machines and systems at customer facilities.
• Commission new equipment, verify proper operation, and conduct acceptance testing.
• Ensure installations meet Vecoplan standards, safety requirements, and customer specifications.

Troubleshooting & Repair

• Diagnose mechanical, electrical, hydraulic, and control system issues.
• Perform corrective maintenance and emergency repairs to minimize customer downtime.
• Interpret electrical schematics, mechanical drawings, PLC logic, and technical manuals.

Preventive Maintenance & Inspections

• Conduct preventive maintenance services and equipment inspections.
• Identify wear parts, recommend parts replacements, and advise customers on maintenance best practices.
• Document findings and provide clear service reports.

Customer Support & Communication

• Serve as the on-site technical expert and primary point of contact during service visits.
• Communicate clearly and professionally with customers regarding equipment status, findings, and recommendations.
• Provide operator and maintenance training when required.

Documentation & Reporting

• Accurately complete service reports, time records, and expense documentation.
• Document service activities in ERP or service management systems.
• Provide feedback to engineering, service management, and parts teams to support product and service improvements.

Safety & Compliance

• Follow all company, customer, and regulatory safety policies.
• Maintain a clean and safe work environment at customer sites.

Travel & Support

• Travel extensively to customer sites within assigned territory and occasionally nationwide.
• Support emergency service calls as needed, including extended hours and weekends.
• Assist with trade shows, customer demonstrations, or special projects when required.

Qualifications

Required

• High school diploma or equivalent; technical or vocational training preferred.
• 3+ years of experience servicing industrial machinery or heavy equipment.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret schematics, drawings, and technical documentation.
• Valid driver’s license and willingness to travel extensively.
• Strong customer-service mindset and communication skills.

Preferred

• Experience with shredders, grinders, material handling, or recycling equipment.
• PLC experience (Siemens, Allen-Bradley, or similar).
• Experience working in manufacturing, recycling, or industrial processing environments.
• Familiarity with ERP systems and service documentation tools.

Key Competencies

• Problem-solving and analytical thinking
• Self-directed and organized
• Strong time management skills
• Adaptability in dynamic, field-based environments
• Team collaboration and accountability

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to work in industrial environments, including climbing ladders, working at heights, and confined spaces.
• Ability to stand, kneel, bend, and work with tools for extended periods.

Travel Requirements

• Travel up to 70% or more, including overnight stays.
• Flexibility to support urgent service calls.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Fuel card
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: Hybrid remote in Greensboro, NC 27409