Case Coordinator - Bilingual Spanish/English

Job Description

Job Description

Our Ideal Bilingual Spanish/English Case CoordinatorCandidate:

Do you have excellent data entry skills? Are you detailed oriented? Want to work for a company that has a strong mission of helping children with special needs?

Job Summary :

Under the Case Manager's supervision, the Case Coordinator will monitor and coordinate provision of Early Intervention therapeutic services to children with developmental delays.

Our Mission : We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance.It is the reason we will succeed together.

Essential Duties and Responsibilities:

• Support therapists and families and ensure that Early Intervention services are provided in accordance with NY State and EI Program rules and regulations
• Process newly approved service authorizations and provide therapists with necessary information and documentation
• Help providers establish contact with parents and assist with scheduling of therapy sessions
• Coordinate with therapists, parents, and Service Coordinators to facilitate timely and consistent provision of services
• Communicate with pediatricians and medical personnel to obtain prescriptions and medical clearance when needed
• Follow up with service providers to request and obtain progress reports in a timely manner
• Follow up with service providers, service coordinators, and parents to obtain necessary documentation and consent forms
• Conduct parent surveys on a regular basis to ensure parents' satisfaction with services
• Document all information that pertains to the child's Early Intervention services in the case activity log
• Update the company's database and ensure it contains accurate information
• Maintain positive professional relationship with Service Coordinators and service providers
• Respond to e-mail and phone inquiries from Service Coordinators, therapists, and office staff promptly
• Collaborate with other departments, such as Staffing, Provider Relations, Billing, etc.
• Other duties as assigned by the manager

Qualifications and Other Requirements:

• Fluency in Spanish required - spoken, written, reading
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, time-management, and analytical skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a fast-paced environment
• Bachelor's Degree Preferred

Physical Requirements of the Role:

• Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
• Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Benefits Include:

• Comprehensive medical, dental, and vision coverage, and 401 with employer match
• Short- and long-term disability coverage as well as life, flex spending, and commuter benefits
• Paid time off, sick time, and holiday pay
• Various Employee Discounts on Entertainment and Equipment
• Educational reimbursement and referral bonuses
• Structured initial training
• Monthly administrative events and so much more!

Hourly Rate: $20 - $21 per hour

Hours: Monday-Friday-Friday: 9:00 am-5:30 pm. Note that this role is in office daily it is not a remote position.

Job Description is Subject to Change.