Front Office Supervisor

Front Office SupervisorLoews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington's sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk—ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.Who You Are:Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivityGuest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable staysClear Communicator: You engage guests and team members with professionalism and warmthProactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectivelyOrganized Multitasker: You manage priorities seamlessly in a fast-paced environmentVeterans and military spouses are encouraged to applyWhat You'll Do:Oversee daily operations of the Front Office team, ensuring smooth and efficient service deliveryLead, mentor, and develop team members to achieve high performance and uphold Loews service standardsMonitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyaltyCoordinate room assignments and collaborate with housekeeping to meet guest preferencesDesign and deliver training programs that elevate team skills and operational excellenceServe as the primary point of contact for internal and external inquiriesConduct audits, maintain accurate financial records, and analyze performance metricsPrepare operational and guest experience reports for management reviewPartner on initiatives to promote hotel services and improve efficiencyHandle emergencies with professionalism, ensuring guest and team safetyRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:Minimum of two years guest service experience in hotel hospitality preferredMinimum one-year guest service leadership role preferredExperience with previous Property Management System, preferred Opera SystemKnowledge of budgeting, forecasting, and financial analysis in a hotel setting preferredAbility to stand for long periods of time requiredWho You'll Supervise:Front Desk TeamGuest Services Team