KYC Operations Manager

Work Location: Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Manager, KYC leads and develops a team of professionals who provide oversight, expert regulatory guidance to specialized domains of TD's KYC programs. This role provides specialized project support or services.

This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
• Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
• Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• Leads initiatives to help bring these improvements to fruition
• Works with senior management on highly complex, confidential, or high visibility projects
• Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
• Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity, or scope
• Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
• Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business
• Focuses on short to medium-term issues

Education & Experience:

• Undergraduate Degree or equivalent professional work experience
• 3+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
• 6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

• At least 1 year of management experience
• Experience working in a KYC operations unit
• Experience working with line of business contacts

Customer Accountabilities:

• Manages a team of KYC Ops professionals providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businesses
• Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
• Works with executive team, senior business management/ partners to develop proactive strategies, tactics, and programs to effectively manage regulatory/compliance issues relating to KYC Ops
• Acts as key liaison with partners and external groups and provides KYC Ops subject matter expertise; partner, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk
• Coaches to ensure functional/operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues, where necessary
• Leads and develops KYC Ops frameworks, methodologies, procedures in coordination with management in line with TD’s AML Program
• Participates in/manages global regulatory examinations and external/internal audits with respect to request for information relating to KYC Ops and ensure this information for department executives are aware of the status and any issues that may arise
• Takes corrective action and recommends or implements changes to procedures, as required
• Manage the production of teams through metrics and data to ensure the operations of the team meet service level agreements while maintaining high quality work product
• Supports the development and maintenance of TD’s KYC Ops program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues to senior management

Shareholder Accountabilities:

• Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
• Actively assists in developing and overseeing implementation of function procedures
• Ensures respective programs/policies/practices are well managed, meets function needs, complies with internal/external requirements, and aligns with function priorities
• Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues, where appropriate
• Works closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
• Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of compliance
• Integrates new systems and upgrades into function operations, as needed
• Manages day to day operations of the function and participates in KYC Ops-focused special projects, and other projects
• Responsible for updates and changes made to functional procedures and processes
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Ensures employees are building and enhancing their KYC Ops knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
• Monitor and communicates to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise
• Sets the standards for operations and manageability across the function ensuring services are built from the ground up
• Proactively identifies key business opportunities, researches, and recommends enhancements/modifications, develops strategies to achieve recommendations
• Ensures department operates in compliance with applicable internal and external requirements
• Ensures appropriate reporting and escalation of issues based on risk profile
• Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
• Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
• Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• Coordinates and support team and business partner related activities, as necessary
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance
• Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long-term plans for own area and influences plans well beyond area managed
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
• Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
• Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on aiapply.co. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.